Sales Operations Manager

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The Sales Operations Manageris responsible for leading a high-performing Sales Operations team ensuring operational excellence and driving collaboration with Sales to optimize efficiency accuracy and scalability. The idealperson in this roleis a proactive leader with strong analytical skills a passion for process improvement and a commitment to building and developing talent.

A successful Sales Operations Manager thrives in a fast-paced environment excels at balancing multiple priorities and takes an ownership mindset in solving complex challenges. They will drive the team toward achieving measurable KPIs fostering a culture of accountability and continuously identifying opportunities to streamline operations and improve customer experience.

LOCATION: This role is based in Luton UK. During the six-month probationary period successful candidates are expected to work onsite 5 days per week. Following probation the role offers a flexible hybrid schedule of 4 days per week in the office and one day working remotely. To be considered applicants must reside within a reasonable commuting distance of Luton as regular in-person collaboration is an important aspect of the position.

Duties and responsibilities

Operational Leadership & Process Optimization

• Oversee the day-to-day operations of thesalesoperations team to ensure resources are used effectively and in alignment with BDA policies and procedures.

• Analyze key performance indicators (KPIs) and operational trends to make data-driven decisions that support business objectives.

• Implement and refine processes that enhance efficiency accuracy and team productivity.

• Collaborate with cross-functional teams to drive alignment between Sales Operations Sales and other business units.

• Act as a primary problem solver identifying operational bottlenecks and implementing solutions that improve workflow and output.

Team Development & Performance Management

• Set clear performance expectations and hold team members accountable for delivering results.

• Provide continuous coaching mentorship and career development opportunities to strengthen the teams skill set.

• Conduct performance reviews establish goals and drive engagement to ensure the team is motivated andhigh performing.

• Address workload challenges interpersonal conflicts and performance issues proactively fostering a culture of open communication and accountability.

• Develop future leaders within the team by instilling a growth mindset and encouraging professional development.

Collaboration & Strategic Execution

• Partner closely with Sales Leaders to align Sales Operations strategies with overall business goals.

• Lead the execution of Wildly Important Goals (WIGs) and key company initiatives ensuring timely and effective implementation.

• Build strong relationships with Account Managers and Sales Directors acting as a trusted partner in delivering operational excellence.

• Serve as the escalation point for complex order processes cross-functional coordination and customer resolution.

• Maintain a pulse on industry trends emerging technologies and best practices to continuously elevate the Sales Operations function.

Required Skills & Attributes

• Growth Mindset: Actively seeks opportunities for professional development embraces challenges and takesthe initiativeto improve processes and outcomes.

• Solution-Oriented: Proactively addresses issues with a problem-solving mindset assuming positive intent and driving constructive resolutions.

• Professional Maturity: Demonstrates transparency respect and accountability in all interactions while maintaining a high standard of professionalism.

• Adaptability to Change: Thrives in fast-paced environments remains flexible and adjusts quickly to evolving priorities and business needs.

• Strong Leadership & People Management: Ability to develop mentor and motivate a high-performing team while holding individuals accountable for their contributions.

• Time Management & Prioritization: Effectively manages multiple projects and competing priorities without compromising quality or deadlines.

• Attention to Detail & Quality of Work: Ensures accuracy and precision in processes reports and customer interactions.

• Customer-Centric Approach: Prioritizes internal and external customer needs by delivering timely and effective solutions.

• Technical Proficiency: Strong expertise in Salesforce Microsoft Office Suite (Excel PowerPoint Outlook Teams) Tableau and other industry-standard tools.

• Sales Orientation: Understands sales processes demonstrates negotiation skills and contributes to driving revenue and operational efficiency.

Experience Requirements

• 5 years of experience managing a team of 10 or more employees.

• 5 years of experience in Sales Operations Sales or Customer Service Management.

• Proven track record of driving operational improvements leading process optimizations and executing strategic initiatives.

• Experience utilizing data analytics and reporting tools to support business decisions and drive efficiency.

• University degree preferred but not required.

We are pleased to share the base salary range for this position is 55000 to 60000. If you are hired at BDA your compensation will be determined by factors such as skills education and experience while also taking internal equity and pay fairness into the spirit of transparency the range listed represents the full base salary range for the role with starting salaries typically set within this range to allow room for growth over time.

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