Sales Manager

As Sales Manager at Gilpin Hotel and Lake House youll drive revenue across rooms dining spa weddings events and Lake House exclusives through strategic sales leadership relationship management and luxurystandard guest engagement.

About being a Sales Manager at Gilpin Hotel & Lake House

Gilpin Hotel & Lake House is a familyowned country house hotel on the eastern shore of Windermere in the heart of the Lake District recognised with Two MICHELIN Keys AA Five Red Stars and a Michelin star for our restaurant SOURCE. Weve been named among Tripadvisors Best of the Best hotels worldwide featured in The Telegraphs Top 250 Places to Stay and voted Best Spa Hotel in the Lake District. This is a rare opportunity to lead commercial sales for one of the UKs most decorated independent luxury hotels reporting into the General Manager.

The Sales Manager leads the commercial sales strategy for Gilpin Hotel & Lake House maximising revenue across all streams while ensuring every interaction reflects our calm luxury personalised service and Two Michelin Key standards. The role blends proactive sales activity relationship building dataled decision making and crossdepartment collaboration to drive occupancy rate growth and conversion.

Your Role as Sales Manager:

• Revenue Strategy - develops and delivers a targeted sales plan aligned to occupancy goals rate strategy seasonal demand patterns and maximising luxury transient revenue across both sites.

• Lead Management - oversees the full enquirytoconversion cycle ensuring timely followup personalised proposals and consistent conversion tracking.

• Corporate Partnerships - builds and maintains relationships with corporate clients travel partners luxury agencies and Lake District tourism networks to generate new business.

• Leisure & Luxury Travel Trade Sales - cultivates strong relationships with elite travel advisors luxury tour operators and consortia partners developing and executing strategic sales plans that build longterm business loyalty and drive repeat leisure bookings across both properties.

• Weddings & Events Sales - owns proactive sales and conversion for weddings and events across Gilpin and the Lake House working closely with the Front Office Lake House and Marketing Teams to optimise diary management upsell exclusives and secure highvalue bookings.

• Lake House Sales - drives sales for Lake House exclusives private hire retreats and premium experiences ensuring strong occupancy pace and rate protection.

• SOURCE & Gilpin Spice Sales - supports restaurant sales through targeted campaigns partnerships and guestjourney integration.

• Data & Reporting - produces weekly and monthly sales reports analysing conversion enquiry trends room rates channel performance and revenue opportunities.

• CrossDepartment Collaboration - works with operational teams to ensure seamless delivery of sold experiences.

• Brand Representation - represents Gilpin Hotel and Lake House at networking events trade shows and partner meetings showcasing our luxury identity.

• Upselling & Experience Design - identifies opportunities to enhance guest stays through curated experiences upgrades and personalised recommendations.

• System & CRM Management - maintains accurate records of enquiries proposals contracts and client communication.

• Team Support - supports operational teams with sales training callhandling standards and conversion techniques.

Qualifications :

Skills & Experience Required:

• Proven experience in luxury hospitality sales exclusive / boutique hotels or highend travel.

• Strong commercial awareness with the ability to interpret data and drive revenue decisions.

• Excellent communication negotiation and relationshipbuilding skills.

• Experience managing corporate accounts travel partners or luxury agency relationships.

• High level of organisation accuracy and administrative capability.

• Proficiency in CRM systems channel management tools and comfortable with Google / Microsoft Office.

• Ability to work flexibly including weekends and evenings during peak periods.

Key Attributes:

• Warm confident and commercially driven with a natural ability to build rapport.

• Calm luxury presentation aligned to Gilpins brand identity.

• Proactive persistent and solutionsfocused.

• Strong sense of ownership pride and accountability for revenue performance.

• Creative approach to experience design and guest engagement.

Additional Information :

What We Offer:

• A stunning work environment within a Michelin Keyawarded hotel.

• A supportive dynamic team and opportunities for growth within the Gilpin family.

• Meals on shift uniform and generous gratuities.

• A beautiful Lake District setting that inspires every pride of contributing to a property recognised with 5 AA Red Stars and two Michelin Keys.

• The prestige of working within Relais & Châteaux and Pride of Britain Hotels.

• You will become part of the Relais & Châteaux community a global association of 580 exceptional hotels and restaurants united by a passion for the profession the authenticity of human relations and the promotion of local traditions.

Salary:per year depending on experience

Gratuities: 526 per month (average)

Hours: 40 hours per week.

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Gym membership
• On-site parking

Relocation assistance may be available

Staff transport provided free between staff houses and hotel

Remote Work :

No

Employment Type :

Full-time