Sales Executive UK CCAAS Solutions

About TTEC Digital
TTEC Digital is a leading global customer experience (CX) technology and services partner helping organizations modernize customer engagement through cloud contact center AI automation and digital transformation solutions.
We partner with industry-leading technology providers including NICE Genesys Microsoft Cisco Google Five9 and Zoom to deliver innovative Contact Center as a Service (CCaaS) AI-powered customer experience workforce optimization and managed services solutions.
As organizations continue to transform how they engage customers TTEC Digital is uniquely positioned to help clients design implement optimize and support modern CX ecosystems that drive measurable business outcomes.

Position Overview
TTEC Digital is seeking a high-performing Enterprise Account Executive to drive new business growth across our CCaaS and Customer Experience solutions portfolio.
This is a hunter-focused individual contributor role responsible for identifying developing and closing new logo opportunities within enterprise and upper mid-market organizations. The ideal candidate has a proven track record selling complex technology and services solutions generating pipeline independently and navigating multi-stakeholder sales cycles.
Success in this role requires a consultative approach executive-level relationship building and the ability to position both technology and professional services solutions that help organizations transform customer experience operations.

Key Responsibilities
Generate new business revenue through the sale of CCaaS AI customer experience and digital transformation solutions
Develop and execute strategic account plans to identify and penetrate target accounts
Prospect and create pipeline through outbound business development activities partner relationships networking referrals and industry engagement
Engage executive stakeholders including CIOs COOs Customer Experience leaders Contact Center leaders and Operations executives
Lead complex sales cycles from initial discovery through contract negotiation and close
Collaborate with Solution Architects Consulting Delivery and Partner teams to develop tailored customer solutions
Position multi-vendor CCaaS and CX solutions aligned to customer business objectives
Manage sales opportunities forecasting and pipeline activity within CRM systems
Respond to RFPs develop business cases and present solution recommendations to executive audiences
Consistently achieve or exceed annual revenue and quota targets
Establish trusted advisor relationships with customers and technology partners

Required Qualifications
10 years of mid market to enterprise level consultative solution-selling experience
4 years sales experience in CCaaS Contact Center CX SaaS Customer Service Technology
Proven success generating net-new business opportunities and closing complex enterprise deals
Demonstrated track record achieving or exceeding sales quotas
Experience managing multi-stakeholder sales processes with enterprise organizations
Strong understanding of customer experience operations contact center modernization cloud migration AI automation or related technologies
Ability to engage executive decision-makers and influence business outcomes
Experience coordinating cross-functional teams throughout the sales process
Strong presentation negotiation communication and relationship-building skills

Preferred Qualifications
Experience selling CCaaS customer experience AI workforce optimization and contact center transformation solutions within one or more leading ecosystems including NICE CXone Genesys Cloud Zoom Contact Center Five9 Cisco Microsoft Google or Cognigy.
Proven success selling complex technology and professional services engagements including six-figure to multi-million-dollar opportunities.
Established relationships with enterprise contact center customer experience IT and operations leaders.
What Makes Someone Successful in This Role
Hunter mentality with a passion for creating opportunities
Self-starter who operates effectively with minimal direction
Strong business acumen and consultative selling skills
Highly organized with disciplined pipeline management
Comfortable navigating ambiguity and building new markets
Team-oriented collaborator who works effectively across sales consulting delivery and partner organizations

Compensation & Benefits
TTEC Digital offers a competitive compensation package including base salary commission comprehensive health benefits retirement savings programs paid time off and opportunities for career growth within a global customer experience leader.