Sales Executive
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Job Summary
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace health & wellbeing sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Nestled in the vibrant heart of East Londons Royal Docks the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport this contemporary hotel boasts 210 stylish rooms blending comfort with luxury and caters to both business and leisure guests alike.
Our facilities includeFremantle Bar & Kitchena chic restaurant serving modern cuisine and our on-site gym complete with a heated indoor pool perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work where your energy and enthusiasm will be valued in a dynamic team atmosphere. If youre looking to grow in a bustling environment with a commitment to exceptional guest experiences join us!
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional days leave for your birthday
- Enhanced Maternity adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over 1000 per year
And much much more!
A DAY IN THE LIFE OF A MEETING & EVENTS EXECUTIVE IN OUR HOTEL
What Youll Be Doing:
Handle meetingsevents and group enquiries from initial contact through to confirmationproviding prompt professional and personalised responses in line with standardoperating procedures.
- Maximise enquiryconversion meeting room sales and bedroom revenue by identifying commercialopportunities upselling where appropriate and enhancing the client experience.
- Act as a keypoint of contact for clients throughout the planning process maintaining clearcommunication strong organisation and high standards of guest care.
- Conductprofessional and engaging show-rounds and site visits showcasing the hotelsevent spaces facilities and services to potential clients.
- Support theplanning and coordination of meetings conferences weddings social events andgroup stays ensuring all details are accurately captured confirmed andcommunicated.
- Handle groupenquiries in collaboration with the Revenue Manager and Director of Sales tomaximise group revenue opportunities for the hotel.
- Preparecontracts function sheets group documentation and proforma invoices forconfirmed events and bookings.
- Ensure allsystems CRM records client details bookings follow-ups and eventinformation are updated accurately and in a timely manner.
- Finalise eventand group details with organisers before completing a clear and accuratehandover to the Meeting and Events and operational teams.
- Work closelywith Operations Sales Revenue and other departments to ensure seamless eventdelivery and a consistent guest experience.
- Support salesactivities where required to contribute to the continued commercial success ofthe hotel.
- Support thehotels Refer & Reward process including training new team membersproviding monthly updates maintaining Salesforce records and preparing revenuereports for Director of Sales approval.
- Complete dailyadministrative tasks including revenue posting digital signage updates menuprinting and other operational support as required.
- Attend weeklyoperations and sales revenue meetings providing relevant updates andsupporting follow-up actions where required.
- Previous experience in a sales meetings and events groups reservations or hospitality role ideally within a hotel events or tourism environment.
- A strong customer-focused and commercial approach with the ability to convert enquiries identify upselling opportunities and support revenue growth.
- Excellent communication and interpersonal skills with the confidence to build professional relationships with clients guests and internal departments.
- Strong organisational skills and attention to detail with the ability to manage multiple enquiries bookings deadlines and follow-ups at the same time.
- Confident presentation skills including the ability to conduct professional show-rounds and engage with potential clients.
- Good administrative skills with experience using booking systems CRM systems or similar sales/event management platforms.
- Proficiency in Microsoft Office including Word Excel and PowerPoint.
- A proactive self-motivated and professional approach with the ability to work independently and as part of a team.
- An understanding of client needs market trends and commercial opportunities within meetings events and group business.
- The ability to review sales or booking data and support recommendations to improve conversion revenue and overall performance.
- Flexibility to support client meetings show-rounds networking opportunities and events including occasional evenings or weekends where required.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. If at any point throughout our process you require reasonable adjustments please contact
Required Experience:
IC
