Sales Development Specialist

Do you enjoyspeaking with customersidentifyingopportunities and helping clients make informed investment decisionsIn this role you will need tounderstandcustomers buildingsanticipatefuture needs and position modernisation as a plannedlifecycleinvestment that improves safety performance and reliability.

You wouldbe responsible forproactively engaging with existing customers toidentifyopportunities to improve the safety reliability performance and longevity of their lift equipment through modernisation solutions.

The role focuses on buildingcustomer relationships understanding clients operational needs and generating qualified opportunities for the modernisation sales team. Working closely with service engineering and sales colleaguesthis rolewill help customers plan future investment while supporting business growth.

Key Responsibilities

• Approaching On and OffservicePortfolio customers by telephone such as leads and quotation follow-upsto discuss the condition and lifecycle of their lift assets.
• Identifyageing equipment and discuss the benefits of lift modernisation including improved reliability safety energy efficiency compliance and passenger experience.
• Qualify customer interest and arrange appointments for Modernisationsalespeopleor prepare quotations whereappropriate.
• Work alongsideArea Service Managers /service engineers toidentifypotential upgrade opportunities from maintenance visits.
• Maintainaccuraterecords of customer interactions and opportunities within the companys CRM system.
• Create Asset Management Plans and presentinitialfindings tocustomers
• Follow up onpreviousquotations and recommendations
• Set up call campaigns to bring in leads
• Achieve agreed KPIs for customer engagement opportunity generation and conversion.

Key Skills & Experience

• You areresilientindependent proactiveand are confident on the phone soexperience in atelesales positionor business developmentwould be an arecompetent in CRMsystems (we work with Salesforce). You will be customer focusedable to communicate well andunderstand the needs ofcustomersand the importance of providing solutions to satisfy short and long-termobjectives.A technical background would help but is not essential as training will be givenso you areconfidentdiscussingbasicsolutions/productsofferingswith customers.

What KONE can offer:

We offer a competitive salary 25 days holiday and 8 additional Bank Holidays 1 volunteering day Pension Scheme Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry Quarterly Commission Dental Plan Medical Insurance GymFlexi Membership Kone Discounts 24/7 GP Support & Wellbeing Access and hybrid working.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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