Sales Capability Manager – OutReach Platform

Job Title:Sales Capability Manager OutReach Platform

Location:London or Cambridge (hybrid)

Employment Type: Full time

The job

The Business System Owner for the Outreach platform is responsible for ensuring Outreach effectively enables AVEVAs global sales organisation in their New Business Acquisition efforts. You will own the platforms capabilities governance integrations and continuous improvement while ensuring that end users across all regions receive a smooth productive and compliant experience.

You will collaborate closely with Sales IT Marketing and Global Process Owners to ensure Outreach seamlessly connects with Salesforce Marketo and our listcreation ecosystemincluding Cognism LinkedIn Sales Navigator and ZoomInfoto support efficient datadriven prospecting and campaign execution.

Key responsibilities

1. Platform Ownership & Governance

• Serve as the accountable business owner for the Outreach platform
• Define and maintain platform governance including configuration standards role structures compliance frameworks and documentation
• Manage licensing user access and region/market configurations
• Own backlog prioritisation and partner with IT and vendors across enhancements testing and release cycles

2. User Experience Support & Adoption

• Lead initiatives to improve enduser experience including onboarding training and selfservice guidance
• Build userfocused processes that improve adoption and productivity across sales teams
• Act as the escalation point for user issues and coordinate resolution across technical and business teams
• Monitor adoption usage patterns and campaign execution to identify opportunities for improvement

3. System Configuration & Data Management

• Ensure accurate highquality CRM integration between Outreach Salesforce and Marketo
• Manage data flows mapping rules sync rules and data hygiene standards
• Configure automation rules segmentation logic workflow schedules task routing and sequence approval processes
• Ensure GDPRcompliant data handling and management of optin/optout processes

4. Operational Support for Sales Productivity

• Oversee list creation and ingestion processes using Cognism LinkedIn Sales Navigator ZoomInfo and other approved prospecting tools
• Manage the cleaning segmentation enrichment and routing of prospects into Outreach
• Support sales and marketing teams with campaign setup sequence deployment personalisation workflows and task assignments
• Partner with Sales to ensure lists and sequences align with campaign objectives and target personas

5. Performance Management & Reporting

• Define SLAs KPIs and performance indicators for Outreach and Campaign effectiveness in partnership with IT and Sales Ops
• Build dashboards and reporting structures to monitor engagement effectiveness and platform health
• Identify stalled prospects overdue tasks and operational gaps and drive corrective action

Essential requirements

• Deep practical knowledge of the Outreach platform including sequencing contact management campaign execution and prospect workflows
• Experience using Cognism LinkedIn Sales Navigator ZoomInfo or similar listgeneration/prospecting tools
• Strong knowledge of B2B sales processes and sales technology ecosystems

Desired skills

• Experience managing enterprise platforms including vendor interactions budgeting and roadmap planning
• Ability to define business requirements articulate value and translate needs into system changes
• Proven experience managing structured change processes across a global organisation
• Excellent communication skills able to engage both operational users and senior leaders

Commercial at AVEVA

Our Commercial team comprised of over 2000 dedicated colleagues is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales support success managers and business operations everyone shares a common goal: to deeply understand our customers needs and deliver tailored solutions.

If youre passionate about driving growth tackling complex business challenges and fostering strong customer relationships youll find success and fulfilment in our Commercial team.

Find out more: Benefits include:

Flexible benefits fund emergency leave days adoption leave 28 days annual leave (plus bank holidays) pension life cover private medical insurance parental leave education assistance program.

Its possible were hiring for this position in multiple countries in which case the above benefits apply to the primary location. Specific benefits vary by country but our packages are similarly comprehensive.

Find out more: working

We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.

Hiring process

Interested Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: AVEVA

AVEVA is a global leader in industrial software with more than 6500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy infrastructure chemicals and minerals safely efficiently and more sustainably.

We are committed to embedding sustainability and inclusion into our operations our culture and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may subject to those laws include proof of educational attainment employment history verification proof of work authorization criminal records identity verification credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.