Sales Associate Harrods

Richemont one of the world leaders in the luxury sector has various Houses specializing in jewelry watches and high-end accessories.Each Maison proudly embodies a tradition of style quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time we are committed to innovating and designing new products in line with the values of our Houses through a process of permanent creativity.

HOW WILL YOU MAKE AN IMPACT

As an ALAÏA Ambassador you have to achieve sales in line with the ambitions of the Boutique and ensure that every Client has an exceptional and unique experience by providing the highest standards of service.

Sales driven in line with ALAÏA commercial strategy and sales ceremony

Reaching weekly / monthly store targets with the team

Increasing average basket in quantity and value (UPT VPT)

Developing cross-selling

Knowing RTW and Accessories construction and vocabulary to tell the story of the ALAÏA world

Client Relationship & Portfolio Development

Cultivates exceptional client relationships with international clients to maintain and enhance the client loyalty of their current portfolio

Establishes action plans and strategies to increase and develop their client base upgrade high potentials and regain lost clients

Asking open questions to engage client to talk listening to their needs and getting the right information to make the sale in order to ensure clients return

Participates in client events as well as high ticket client events and/or actions

Client Service Excellence

Bringing to life the ALAÏA client experience

Representing the highest standards and promoting ALAÏAs name and image within the Boutique and keeping the integrity alive

Welcoming clients in the boutique over the phone and by e-mail according to ALAÏA guidance and standards

Developing the client book and updating the client database

Developing client loyalty through excellent service and treatment

Reinforcing clientele relationships with consistent follow up

Boutique operations and visual merchandising

Taking part actively in team meetings events regular inventory counts and all daily operations as required

Respecting and ensuring the highest standards of Visual Merchandising in line with the Boutique guidance

Ensuring the Boutique is kept tidy clean and welcoming at all times

Respecting and applying security rules and mindset (local and Maison security rules)

Brand Ambassador

Maintaining an excellent level of product knowledge understanding products and trends collections to tell the story of ALAÏA

Following the ALAÏA Grooming standards at all times whilst representing the Maison

Working closely as a part of a team and with partners of the Maison

HOW WILL YOU EXPERIENCE SUCCESS WITH US

Prior experience in Luxury Fashion / Accessories

Strong sales techniques and clientelling

Excellent interpersonal and communication skills

Warm and friendly personality that can build relationships easily

Fluent in English (written and oral) a second language is a plus

Strong drive to succeed

Proficiency in Microsoft Office and email is required

WHAT MAKES OUR GROUP DIFFERENT

Our true power does not lie in our similarities but in the rich diversity of our arts cultures and human skills as well as our specific ability to foster untapped potential.

We value freedom collegiality loyalty and solidarity

We foster empathy curiosity courage humility and integrity

We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process allowing you to gain exposure to some key decision makers and influencing individuals:

Initial screening call with Richemont Talent Team

Interview with the Boutique Manager for ALAÏA - Harrods & the Retail Area Manager for ALAÏA UK

Interview with the Head of HR for ALAÏA

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