Sales Assistant Campus Services 107145 Grade 2

Position Details

Campus Services

Location: University of Birmingham Edgbaston Birmingham UK

Full time starting salary is normally in the range 24097 to 25203

Grade: 2

Part time Permanent

Closing date: 13th August 2026

2 positions available:

• 1x Part Time (880 annualised hours per year)
• 1x Part Time (660 annualised hours per year)

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years andweare equally proud to be recognised as a leading global want to attract talented people from across the city and beyond support them to succeed and celebrate their success.

We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full almost 5000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai there are plenty of opportunities foryou to be able to develop yourcareer at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas innovation and warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we areand how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and depending on the role we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible addition you will receive a generous package of benefits including 40 dayspaid holidaya year one paid day a year for volunteering occupational sick pay and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus including main bus routes and a train station on campus we have a state-of-the-art sports centre with pool shopsplaces to eat and drinkour own art gallery museum and botanical gardens.

Find out more about thebenefits of working for the Universityof Birmingham

Background

Department overview

Campus Services (CS) employs over 1000 staff and recorded turnover exceeding 65m in the last financial year. CS plays a key role in the quality of the student staff and visitor experience providing services across diverse areas such as the Universitys sporting facilities food and beverage cleaning conferencing hotel operations day nurseries Portering post branded and own-brand retail outlets visitor services and attractions (e.g. Winterbourne House & Gardens) student housing transport waste disposal and recycling. CS is a highly commercial organisation operating within the University context and has an ambitious strategic agenda in terms of growing our service profile across both our Birmingham and Dubai campuses.

The Food Beverage and Retail team run over 25 retail outlets on campus at The Exchange Winterbourne and Vale Village alongside all hospitality and delivered catering for the university. From hairdressers to bookshops opticians and supermarkets we manage a diverse range of shops and services that cater to the daily needs of students staff and visitors.

As part of Campus Services the Business and Operations department offers a variety of outlets to staff students and visitors across campus and also in student accommodation from small coffee shops to large restaurants. We also provide hospitality services for conferences and events held on campus and further afield.

Role Summary

You will play a key frontline role in delivering an excellent customer experience within a busy university-run food supermarket. You will support daily store operations including till service stock replenishment product merchandising and maintaining clean safe and well-presented retail areas. The role requires strong customer service skills attention to detail and the ability to work effectively as part of a wider team in a fast-paced environment. You will follow store procedures support compliance with food safety and health & safety standards and contribute to the smooth running of the store.

Main Duties

Customer Service

• Greet and serve customers in a professional responsive courteous and friendly manner including answering queries and dealing with situations that arise to deliver the highest level of customer service.
• Building rapport with customers whenever possible and encouraging customer feedback.
• Maintain a professional working relationship with all colleagues.
• Resolve routine customer concerns escalating more complex issues to a supervisor or manager.
• Operate tills selfservice machines and payment systems accurately and responsibly whilst maintaining queues and service areas to ensure an efficient checkout experience.

Stock Replenishment & Merchandising

• Replenish stock across ambient chilled frozen and fresh food areas following planograms and store standards.
• Rotate stock and check date codes to ensure product quality and reduce waste.
• Support delivery processing: unloading cages sorting stock and moving products safely.
• Assist with merchandising seasonal and promotional ranges.
• Maintain a clean tidy and wellorganised shop floor and stockroom.

Compliance Safety & Operational Standards

• Follow all food safety hygiene and health & safety procedures including:
• HACCP routines
• Temperature checks
• Manual handling
• COSHH (where required)
• Cleaning and sanitisation tasks
• Report hazards equipment issues or safety concerns to a manager promptly
• Ensure tills fixtures and customer areas meet daily cleaning and operational standards
• Ensure compliance with the sale of alcohol and all age restricted products

Teamwork & Communication

• Actively seek opportunities to increase sales by upselling products and make recommendations as directed by your manager.
• Work collaboratively with supervisors team leaders and colleagues to support smooth daily store operations.
• Participate in any training and development activities as required.
• Be supportive to colleagues.
• Attend all team briefs/training and departmental meetings as required.
• Be actively involved in an annual personal development review with your line manager/supervisor.
• Undertake any other reasonable duties or requests (other than those stated in the job description) as requested by a senior member of staff including driving UoB vehicles when required (if you hold a clean driving license).
• Treats everyone with dignity and respect supporting equality and valuing diversity.

Operational requirements

• Contracts are annualised and based on 35 hours per week(or pro rata) across a 7-day operation inclusive of weekdays weekends regular bank holidays and closed days on a rota basis including evening work hours during peak trading periods (e.g. term start events). Operational windows will vary by business unit/activity. Hours will be defined in your contract of employment.
• To undertake works activities across all UoB campuses as requested that are commensurate with the grade and role activities to support the Division and wider UoB activities.

Required Knowledge Skills Qualifications Experience

• Experience and knowledge of working in a busy customer facing role with previous experience of working in a food and beverage environment being an advantage.
• Experience in retail customer service or hospitality beneficial; training provided.
• A commitment to providing a quality service.
• Positive communication and interpersonal skills.
• Strong customer service skills with a positive helpful attitude.
• Ability to work on own initiative or as part of a team.
• Good organisational and timemanagement skills.
• Ability to follow instructions procedures and safety guidance.
• Reliable punctual and able to work as part of a team.
• Commitment to equality diversity inclusion and excellent service.
• Ability to maintain a high standard of personal appearance. Some parts of a uniform is provided for this purpose.
• Work patterns may vary so a flexible approach to working hours and days is essential.
• Ability to learn and understand how diversity considerations affect own area (e.g. dietary requirements/dress code)
• Full clean driving license desirable.

Dimensions

This role is concerned with providing a quality customer service in the provision of food and beverages.

Planning and Organising

The post holder will follow instructions from their supervisor in terms of day to day focus working in response to customer orders or to planned activities in preparation areas or kitchens. They will need to maintain an awareness of how their work links with others and to ensure certain activities are completed within a shift.

Problem Solving and decision making

The role will undertake a variety of activities that are very similar in nature with most problems arising being ones that have been seen before with the role holder knowing how to resolve it from experience but will refer to a manager if assistance is required.

Internal and External relationships

This role will be a customer facing role and will be expected to be polite responsive friendly and courteous at all times dealing with enquiries in a professional manner that leaves customers feeling well treated.

Informal enquiries to Darran Holmes email:

View our staff values and behaviourshere

Use of AI in applications:We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.

We believe there is no such thing as a typical member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability which is a key part of our strategy. You can find out more about our work to create a fairer university for everyoneon our website.