Sales Account Administrator (Fixed Term Contract)

Job Description:

• Support the EMEA sales team to achieve sales goals and customer satisfaction.
• Manage order entry and update order progress via Salesforce (including MOCT creation in Agile) and order acknowledgement to customers.
• Maintain accurate records of leads prospects and sales campaigns in Salesforce.
• Coordinate with internal teams to communicate shipping details (ETA tracking) to customers.
• Follow up on overdue payments and support after-sales customer satisfaction.
• Update and distribute the weekly Rolling Order Summary Sheet.
• Provide regular reporting on opportunities from Salesforce.
• Raise and process RMA requests concessions order amendments and warranty orders for sales.
• Create and update customer accounts in IFS; complete supplier setup forms.
• Prepare basic quotations and provide lead times to support the sales cycle.
• Liaise with Service teams to ensure coordination on service-related orders.
• Ensure all documentation (tenders contracts transactions) is accurately saved and managed.
• Collaborate with business teams in the USA UK Italy and Germany to ensure timely order processing.
• Support with agent commission forms.
• Customer credit checks.
• Review customer terms and conditions on purchase orders in multiple European languages.

• Strong communication and interpersonal skills.
• Meticulous attention to detail with high levels of accuracy.
• Assertive and confident when liaising with sales engineers and other stakeholders.
• Able to manage multiple priorities and work effectively under pressure.
• Collaborative mindset; team player with a proactive can-do attitude.
• Highly organised and process-driven.
• Ability to confidently communicate and work with multilingual territories within Europe.

• Minimum of 3 years experience in sales administration customer service or office support.
• A level NVQ or equivalent qualification.
• Strong Microsoft Office skills (Excel Outlook Word); experience with Salesforce systems and ERP systems (e.g. IFS Agile) is a plus.

Order Processing & accuracy

• 100% of customer orders processed within 24 hours of receipt (with complete documentation).

• Error rate in order entry < 1% per month.
• Order confirmation sent to customer within 1 working day of order entry.

Financial / Payment Support

• Follow-up on 100% of overdue payments weekly with clear documentation of escalation or resolution.

Documentation and reporting

• Weekly Rolling Order Summary sent on schedule 100% of the time.
• RMA concession or amendment requests actioned within 48 hours.
• All new customer account setups completed within 2 business days of request.

Responsiveness and Communication

• Customer and internal team queries responded to within 1 business day.
• 100% of orders requiring coordination with Service team communicated at least 5 days in advance of delivery/site visit.
• No overdue requests > 2 business days from the sales team without follow-up.