Room Service Supervisor

We are seeking an exceptional Room Service Supervisor to join the pre-opening team of Delano London. Youll help lead our 24-hour Room Service operation creating a private dining experience that feels every bit as considered warm and polished as our restaurants and bars.

What youll do...

• Supervise day-to-day Room Service shifts ensuring orders are taken prepared checked and delivered accurately and within agreed service times.
• Lead the guest journey from order through delivery set-up follow-up and collection ensuring every interaction feels personal and discreet.
• Coordinate closely with Culinary Lana Lusa Rose Bar Front Office and Housekeeping to deliver a seamless in-room experience.
• Support and coach Room Service attendants allocating duties and maintaining strong coverage across the shift.
• Check trays trolleys hot boxes linen crockery condiments and amenities before departure to ensure presentation is complete and consistent.
• Maintain strong knowledge of menus beverages allergens dietary requirements and hotel information so the team can advise guests confidently.
• Support VIP amenities special occasions late-night requests and Private Dining requirements when needed.
• Monitor order accuracy delivery times guest feedback and service recovery and take action quickly when standards are not met.
• Manage opening and closing procedures handovers equipment storage stock levels and operational checklists.
• Ensure POS orders postings and payments are processed accurately and follow up on discrepancies.
• Support training and pre-opening set-up helping establish practical SOPs and service routines for a 24-hour operation.
• Maintain food safety Health & Safety security privacy and company standards at all times.

Qualifications :

What were looking for...

• You have supervisory experience in Room Service restaurants or luxury hotel Food & Beverage.
• You understand the importance of discretion timing and detail when serving guests in their rooms.
• You are a calm and organised shift leader who communicates well with both guests and multiple hotel departments.
• You have strong food and beverage knowledge and are confident handling allergies special requests and service recovery.
• You are comfortable with POS systems operational checklists and basic stock controls.
• You are flexible to work across a 24-hour operation including early mornings nights weekends and key hospitality moments.

Whats in it for you...

• The opportunity to launch Delano London and help shape the Food & Beverage experience from day one with real influence over the culture and service style.
• Join an innovative fast-growing international group thats committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and help create venues that can become both neighbourhood favourites and destinations in their own right in an environment that is creative and rewarding.
• Become part of a team thats passionate about creating great hospitality experiences bringing together design dining nightlife and culture in a distinctly Delano way.
• Plenty of opportunity for development as the hotel and the wider brand continue to grow.

Additional Information :

Why Delano London

Be part of the team bringing an iconic brand into its next chapter. At Delano London personality counts ideas are welcomed and everyone plays a part in creating something memorable. We work hard make it fun and look out for one another with opportunities to learn grow and build meaningful relationships across Delano Ennismore and Accor.

Alongside a supportive and creative team culture youll have access to a range of colleague benefits hotel stays and experiences across the wider group and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.

Remote Work :

No

Employment Type :

Full-time