Risk Manager, Customer Service Trust and Compliance Team

Join Amazons elite Risk Mitigation team to shape the future of privacy risk and compliance! Drive impactful projects that safeguard our reputation and ensure regulatory excellence.

Mission of the Team:
Our mission is to provide assurance to CS leadership that compliance and reputational risks are exposed and mitigated. We champion a systemic culture of compliance across Amazon by building mechanisms to validate that processes and controls have been established to exceed customer expectations and meet our employment privacy and regulatory obligations.




Key job responsibilities

- Project Leadership: Lead and manage privacy risk and compliance projects ensuring timely and effective delivery.
- Risk Assessment: Identify assess and prioritize potential risks across the organization.
- Mitigation Strategies: Develop and implement comprehensive risk management strategies to mitigate identified risks.
- Regulatory Compliance: Ensure compliance with all relevant privacy employment and regulatory requirements both domestic and international.
- Process Validation: Build and validate mechanisms to ensure processes and controls exceed customer expectations and regulatory obligations.
- Monitoring and Reporting: Continuously monitor risk management activities and report on their effectiveness to senior leadership.
- Stakeholder Collaboration: Collaborate with cross-functional teams including legal IT HR and operations to integrate risk management practices.
- Training and Guidance: Provide training support and guidance to employees on risk management best practices and compliance requirements.
- Culture of Compliance: Champion and promote a systemic culture of compliance and ethical behavior throughout the organization.
- Continuous Improvement: Stay updated on industry trends regulatory changes and best practices to continuously improve risk management strategies and processes.

A day in the life
A day in the life
Youll start the day by engaging with our team via our Slack and Chime channels then reviewing our team intake for new support requests as well as assessing our privacy dashboards and identifying potential risks you will need to chase down. Youll attend various cross-functional meetings to discuss ongoing privacy and risk projects and initative with leaders from CS Legal Privacy and more. Youll prepare various detailed reports and write ups on your risk management activities and write your own narrative on initiatives you would like us to go after.

- Bachelors degree or equivalent
- Experience in program or project management
- Experience in compliance program management legal governance audit risk/loss prevention or equivalent
- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent

- Professional auditing qualification or similar risk or compliance credentials
- Experience in program requirements definition together with data and metrics leveraging to drive improvements

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.