Customer Service Representative

Position Title:Customer Service Representative

Location:Maidenhead Berkshire UK Work Arrangement: Office based Maidenhead Employment:Permanent

Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our top-notch team of approximately 43500 diverse and high-performing professionals globally who are making their mark on some of the worlds most beloved brands including DEWALT BLACKDECKER CRAFTSMAN STANLEY CUB CADET and HUSTLER.

Tasks

The Job:
As a Customer Service Representative you will focus on responding appropriately to phone calls web inquiries emails and chat requests from internal and external customers regarding the Stanley Black & Decker suite of products as well as handling administrative tasks resulting from those interactions.

What youll do:

Handle incoming customer and partner enquiries via phone and email ensuring queries are resolved promptly accurately and logged correctly.
Process incoming documents and complete administrative tasks to support efficient after-sales service operations.
Build strong relationships with internal and external customers
Record manage and maintain accurate case information within Salesforce.
Develop knowledge of key brand product portfolios

Requirements

About You:

You love to learn and grow and be acknowledged for your valuable contributions. Youre not intimidated by fact you embrace it. Wouldnt it be great if you could do your job and do a world of good You also have:

A customer service professional with experience delivering excellent support. An outstanding communicator with a professional telephone manner and the ability to handle a wide range of customer enquiries professionally clearly and with care Highly organised with strong time management skills and the ability to manage priorities effectively throughout the day. Educated to GSCE level (Including English and Maths) Working experience with Microsoft Office Suite is required while experience using SAP/Salesforce/Five9 is advantageous but not essential.

The Details:Youll receive a great benefits plan including: An attractive salary & benefits package Discounts on Stanley Black & Decker tools and other partner programs Excellent opportunities for continuous professional development

And More:We want our company to be a place youll want to be and stay. Being part of our team means youll get to: Grow: Be part of our global company with 20 brands to grow and develop your skills along multiple career paths. Learn: Have access to a wealth of learning resources including our digital learning portal. Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for a wide range of perspectives and experiences. Give Back: Help us continue to make positive changes locally and globally through volunteerism giving back and sustainable business practices. Whats more youll get that pride that comes from empowering makers doers protectors and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past we have so much further to go. Thats where you come in. Join us! #LI-Onsite