Revenues Manager

To lead and manage the delivery of an efficient accurate and legally compliant Revenues service covering Council Tax National Non-Domestic Rates (NNDR) and associated income streams. The role ensures effective billing collection recovery and reporting processes while driving continuous improvement maximising income collection and supporting organisational priorities through strong leadership governance and stakeholder engagement.

• Ensure the accurate and timely annual billing of Council Tax NNDR and Business Improvement Districts (BIDs).
  
• Maintain up-to-date knowledge of relevant legislation and ensure compliance across all Revenues activities.
  
• Interpret and advise on complex and contentious local taxation matters.
  
• Ensure all statutory returns (e.g. CTB1 QRC4 NNDR1 NNDR3) are completed accurately and within required timescales.
  
• Maintain and oversee the effective use of Revenues systems across teams.
  
• Promote and implement effective debt management and recovery strategies.
  
• Monitor collection performance and ensure all debts are pursued in accordance with legislation.
  
• Provide regular reporting on income collection and outstanding debt.
  
• Recommend and authorise debt write-offs in line with financial regulations and delegated authority.
  
• Lead and manage Revenues Team Managers and wider staff.
  
• Develop and implement training and development programmes for all staff.
  
• Drive performance management ensuring accountability and delivery against objectives.
  
• Ensure staff are appropriately trained and aligned with service goals.
  
• Develop service specifications business plans and annual work programmes.
  
• Translate strategic priorities into operational plans with measurable outcomes.
  
• Monitor and report on service performance using local and national KPIs.
  
• Ensure a minimum of 95% accuracy across service outputs.
  
• Develop and manage Service Level Agreements with internal and external partners.
  
• Liaise effectively with external agencies government bodies and council departments.
  
• Represent the Council at local and national events.
  
• Manage service budgets in line with financial regulations.
  
• Identify assess and mitigate risks within the service.
  
• Prepare and present reports including those related to hardship and discretionary relief.
  
• Review and improve IT systems and processes supporting Revenues services.
  
• Design and implement discretionary schemes as required.
  
• Ensure accurate maintenance of statistical and management information data (e.g. tax base exemptions discounts).
  
• Deputise for the Revenues and Benefits Service Manager when required.
  
• Support cross-service collaboration to improve efficiency and customer outcomes.
  
• Undertake additional duties as required to meet service needs.
  

• Significant experience in Revenues services including Council Tax and NNDR.
  
• Strong knowledge of relevant legislation and statutory requirements.
  
• Proven leadership and people management experience.
  
• Experience in income collection debt recovery and performance management.
  
• Ability to analyse complex data and provide clear actionable insights.
  
• Experience managing budgets and financial processes.
  
• Strong communication and stakeholder management skills.
  
• Experience working within local government.
  
• Knowledge of Revenues IT systems and digital transformation.
  
• Experience preparing reports for senior leadership or committees.
  
• Analytical and systematic problem-solving skills
  
• High attention to detail and accuracy
  
• Strategic thinking with operational delivery focus
  
• Strong organisational and planning skills
  
• Ability to manage change and drive continuous improvement
  

• Hours per week: 37 hours
  
• Location: Shrewsbury SY1
  
• Pay: Bi-weekly payments
  
• Potential for Full remote