Revenues Assistant
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Job Summary
- Execute tasks related to the administration of Council Tax and Business Rates.
- Manage Direct Debits by setting up amending cancelling and monitoring them in line with BACS procedures.
- Update and maintain customer records using the Revenues systems.
- Allocate and reconcile payments accurately to the appropriate accounts and financial years.
- Handle incoming documents by scanning indexing and managing them through electronic document management systems.
- Address customer inquiries via telephone email and written correspondence.
- Generate and manipulate reports using databases and spreadsheet applications.
- Assist in testing system updates and maintain comprehensive system documentation.
- Oversee system outputs and support printing and distribution processes.
- Compile statistical and performance data for management reporting.
- Process purchase orders and invoices related to the service.
- Collaborate with software suppliers IT teams and internal stakeholders to resolve system issues.
- Experience in a busy office or administrative setting.
- Proficient IT skills and confidence in using computerised systems.
- Strong knowledge of Microsoft Office particularly Excel.
- Experience with databases and electronic records.
- Excellent customer service and communication abilities.
- Understanding of data protection and confidentiality principles.
- Keen attention to detail and accuracy.
- Capability to manage and manipulate data effectively.
- GCSE Maths and English (Grade C/4 or above) or equivalent.
- Experience in a Revenues & Benefits environment.
- Familiarity with Council Tax and Business Rates processes.
- Experience in processing Direct Debits and BACS transactions.
- Ability to produce reports from business systems and databases.
- NVQ Level 2 in Business Administration or equivalent.
- Welsh language skills.
- 17.14 per hour
- 1 Month Contract
- Location: Deeside Flintshire
- Bi-weekly Pay
- Opportunity to gain experience within a Local Authority Revenues Service
- A varied role that combines administration customer service data management and financial processing
Required Skills:
Essential Requirements Experience working in a busy office or administrative environment. Strong IT skills and confidence using computerised systems. Good knowledge of Microsoft Office including Excel. Experience working with databases and electronic records. Excellent customer service and communication skills. Understanding of data protection and confidentiality requirements. Strong attention to detail and accuracy. Ability to manipulate and manage data effectively. GCSE Maths and English (Grade C/4 or above) or equivalent. Desirable Requirements Experience within a Revenues & Benefits environment. Knowledge of Council Tax and Business Rates processes. Experience processing Direct Debits and BACS transactions. Experience producing reports from business systems and databases. NVQ Level 2 in Business Administration or equivalent. Welsh Language skills. Whats on Offer 17.14 per hour 1 Month Contract Location: Deeside Flintshire Bi-weekly Pay Opportunity to gain experience within a Local Authority Revenues Service. Varied role combining administration customer service data management and financial processing. Suitable for candidates with experience as a Revenues Assistant Revenues & Benefits Officer Administrative Assistant Finance Assistant Customer Service Advisor Business Support Officer Income Officer or Council Tax Administrator.
