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Revenues and Benefits Senior Customer Service Advisor
Job Location:
Monthly Salary:
Posted:
11 August 2026 (30+ days ago)
Posted:
Application Deadline:
8 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
2-month contract with a local authority
Pay Rate: 23.77/hr umbrella
Summary
- The Customer Services Revenue & Benefits Agent plays a crucial role in delivering exceptional front-line customer service through telephony and webchat channels. This position involves providing expert advice and support on Council Tax Council Tax Support and Housing Benefits inquiries. The primary focus is on resolving customer issues at the initial point of contact encouraging self-service where feasible and ensuring that residents receive clear accurate and professional guidance regarding council services and entitlements. This is a 2-month contract with a local authority offering a rate of 23.77/hr under an umbrella arrangement.
Responsibilities
- Deliver outstanding customer service via telephone webchat and digital communication platforms.
- Strive for resolution of inquiries at the first point of contact.
- Assist customers in accessing council services and utilizing online self-service tools.
- Identify and support vulnerable customers or those needing additional assistance.
- Uphold high standards of customer satisfaction and service quality.
Requirements:
- Proven experience in a customer-facing contact center or customer service setting.
- Familiarity with handling inquiries related to Council Tax Council Tax Support or Housing Benefits.
- Background in working within a Local Government environment.
- Competence in managing complex customer inquiries and resolving complaints.
- GCSEs (or equivalent) in English and Mathematics.
- Evidence of ongoing professional development in customer service revenues benefits or related fields.
- Excellent written and verbal communication skills in English.
Additional Information
- Working hours: 35 hours per week
- Bi-weekly payment schedule
- The application deadline is 14th August 2026; apply as soon as possible.
Required Skills:
We are looking for energetic and ambitious candidate for a Senior Customer Services Officer position to work across Customer Operations Services to provide support for the contact centre (telephony and webchat) for the Council Tax and Housing Benefits front line service.
Required Education:
We are looking for energetic and ambitious candidate for a Senior Customer Services Officer position to work across Customer Operations Services to provide support for the contact centre (telephony and webchat) for the Council Tax and Housing Benefits front line service.
