Retail Travel Advisor London

Job details

Salary: 27454 with the opportunity to earn commission
Location: Battersea Power Station
Contract: Permanent - Full time and Part time available
Hours: Shift-based retail stores operate 7 days a week between 9:00am and 9:00pm. This role requires flexibility to work a variety of shifts including evenings weekends and bank holidays.

Closing Date: Monday 31st August 2026

Please note that applications may close early due to a high volume of applications.

In a nutshell

Were turning up the red at Battersea Power Station. Our new Virgin Atlantic Holidays flagship store is coming - and thats not the only exciting thing weve got up our sleeve. Were delighted to share that were further expanding our retail presence in London with three new stores opening between October and February. Watch this space...

Virgin Atlantic Holidays is on an exciting journey returning to London to define a new era of premium travel and enable every guest to holiday to the fullest. This premium travel advisory role is for someone who can inspire with confidence bringing the Virgin Atlantic Holidays promise to life in one of the worlds most dynamic travel markets. Our vision is to become the most loved travel company helping guests get the most out of every journey.

Day to day

As we enter this next exciting chapter we have the ambition to become the brand of choice in premium long-haul travel. Your passion for connecting people with extraordinary travel experiences knows no bounds. Whether through social media hosting inspiring events or engaging with the local community youll continually seek creative ways to introduce new guests to the Virgin Atlantic Holidays experience.

• Working alongside our award-winning Retail team who share your passion and dedication to delivering outstanding guest service you will:
• Deliver premium service during every interaction both pre-and post-sale while actively identifying opportunities to maximise sales and create memorable guest experiences embodying our values of Think Red Make Friends and Be Amazing.
• No two days are the same. One moment youll be helping a couple plan their honeymoon in the Maldives the next youll be inspiring a family to discover Orlando before welcoming guests into the store for an exclusive travel event.
• Consistently achieve and exceed personal and team performance targets including sales and guest experience metrics. through a proactive guest-focused approach taking ownership of enquiries and converting opportunities into bookings.
• Maintain expert knowledge of destinations products hotels and travel trends demonstrating a proactive approach to staying up to date with new products hotel offerings and destination updates. Use your passion for luxury travel to confidently inspire guests and drive sales.
• Work collaboratively with your team to support the day-to-day success of the store contributing to a positive high-performing sales culture.
• Provide exceptional after-sales support taking ownership of guest enquiries amendments and travel-related requests ensuring every guest receives a seamless experience from booking through to travel and beyond.

About you

Were looking for someone with excellent interpersonal skills natural warmth and charisma and a genuine passion for travel and tourism. Were also looking for the following:

• Demonstrated customer service skills with a passion and desire to deliver a premium experience.
• Proven ability to achieve performance targets and key KPIs in a fast-paced sales or retail environment.
• Previous experience within the airline travel tourism hospitality or luxury service industry is desirable.
• A passion for premium travel with a commitment to staying informed about destinations trends and exceptional travel experiences.
• Strong ability to build long-term guest relationships through personalised service trust and tailored recommendations.
• Confident in creating genuine connections to convert enquiries into bookings and making guests feel valued understood and supported.
• Skilled at communicating value over price confidently positioning premium products and experiences in a calm and reassuring way.
• Adaptable and resilient with a positive solution-focused approach to working in a fast-changing environment.
• Our guests love to travel outside traditional office hours so our stores are open seven days a week. Youll work a variety of shifts across mornings evenings and weekends with plenty of notice through our rota planning.

This isnt a traditional retail role. Every conversation and every holiday is unique. Youll build lasting relationships create unforgettable travel experiences and help guests plan lifes biggest moments while representing one of the worlds most loved travel brands. Whether youve worked in travel luxury retail hospitality or another customer-focused environment well help you become a destination expert.

What we offer

With our blended training programme youll be able to confidently recommend and sell holidays ensuring our guests have the best store experience!
And thats not all! Youll also enjoy these fantastic perks:

• Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination (did someone say Barbados)
• Go above and beyond and get rewarded for it. Our uncapped commission scheme rewards great guest experiences and outstanding sales performance giving you the opportunity to significantly increase your earnings.
• Develop your knowledge through Virgin Ventures with exclusive learning opportunities and partnerships with leading tourist boards and travel suppliers.
• Generous contributory pension scheme and life assurance
• Our iconic Vivienne Westwood uniform in your choice of styles!

Be yourself Our differences make us stronger

Our guests come from all walks of life and so do our colleagues. Thats why were proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age gender gender identity gender expression ethnicity sexual orientation disabilities religion or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you we encourage you to let us know if youd like a little extra help with your application or if you have any individual requirements at any stage along your recruitment journey. We are here to support you so please reach out to our team () feeling confident that weve got your individual considerations covered.