Retail Technical Operations (RTO) Engineer

Toshiba Global Commerce Solutions is seeking a Retail Technical Operations (RTO) Engineer is responsible for the deployment integration technical enablement validation and operational support of Toshiba retail solutions. RTO serves as the technical bridge between Product Engineering customer environments deployment teams project teams and support organizations to ensure successful solution delivery and long-term customer success.

The RTO Engineer combines platform expertise deployment experience troubleshooting skills customer engagement and operational discipline to support both new implementations and existing production environments. The role focuses on delivering consistent scalable and high-quality customer outcomes through engineering excellence collaboration and continuous knowledge sharing.

Responsibilities

Deployment Readiness

• Assess customer environments for implementation readiness.

• Review infrastructure architecture networking hardware software and dependencies.

• Conduct network readiness assessments and architecture validation.

• Support certificate security and environment planning.

• Validate hardware and software configurations and releases.

• Identify technical risks gaps and readiness issues before testing pilot or production deployment.

• Participate in deployment planning and technical reviews.

Solution Deployment

• Provide technical guidance and engineering support during implementations.

• Deploy and configure retail platforms and infrastructure components including:

• Controllers

• Distributed Data and backup controllers

• Terminal and Terminal Primary environments

• ELERA platform solutions

• TCxSky environments

• SDK JavaPOS and Device Broker components

• Configure and validate system environments.

• Integrate retail peripherals and payment devices.

• Support pilot deployments production rollouts and go-live activities.

• Troubleshoot deployment-related issues and ensure successful implementation.

Technical Troubleshooting and Support

• Diagnose and resolve complex technical issues across supported platforms.

• Perform root cause analysis and performance investigations.

• Troubleshoot infrastructure network deployment and platform issues.

• Analyze logs technical evidence and system behavior.

• Reproduce issues and validate corrective actions.

• Collaborate with Product Engineering on escalations and defect investigations.

• Clearly document findings conclusions assumptions and unresolved items.

Customer and Stakeholder Engagement

• Work directly with customers project managers deployment teams support organizations and Product Engineering.

• Lead or participate in:

• Technical discovery sessions

• Readiness and architecture workshops

• Deployment planning activities

• User Acceptance Testing (UAT)

• Pilot deployments

• Go-live support

• Production rollouts

• Troubleshooting sessions

• Technical handoffs

• Post-deployment reviews and After Action Reports

• Communicate technical risks decisions blockers and validation results.

• Maintain strong customer focus and professional communication throughout engagements.

Knowledge Management and Continuous Improvement

• Capture lessons learned from deployments troubleshooting activities and customer engagements.

• Create and maintain deployment guides troubleshooting playbooks runbooks standards and technical documentation.

• Contribute validated knowledge to the RTO Engineering Deployment Library.

• Promote continuous improvement of deployment standards operational processes and troubleshooting practices.

• Review and validate AI-assisted outputs before operational use.

• Ensure documentation accuracy governance compliance and knowledge reuse across the organization.

Cross-Functional Collaboration

• Partner with Product Engineering Customer Support Project Management deployment teams and customer IT organizations.

• Provide technical readiness assessments deployment guidance validation support and escalation assistance.

• Help coordinate technical activities across multiple stakeholders to achieve successful customer outcomes.

Required Qualifications

• Experience supporting enterprise software infrastructure or retail technology deployments.

• Knowledge of deployment methodologies implementation processes and production support practices.

• Strong troubleshooting and root cause analysis skills.

• Experience analyzing logs system data and technical evidence to resolve issues.

• Understanding of networking system administration infrastructure and application integration concepts.

• Ability to validate technical environments and identify deployment risks.

• Experience working directly with customers and cross-functional technical teams.

• Strong written and verbal communication skills.

• Ability to document technical findings procedures and operational knowledge clearly.

• Ability to distinguish confirmed facts from assumptions and make evidence-based recommendations.

• Experience supporting production environments and operational recovery activities.

• Demonstrated ability to work across organizational boundaries and coordinate multiple stakeholders.

• Commitment to following established standards validation processes and change management practices.

Preferred Qualifications

• Understanding of containerized services messaging certificates security configuration and payment integrations.

• Experience with large-scale pilot deployments go-live support and production rollouts.

• Experience creating technical documentation playbooks runbooks or engineering standards.

• Experience leveraging AI-assisted engineering tools while maintaining technical validation and governance requirements.

• Familiarity with knowledge management practices engineering onboarding and continuous improvement initiatives.

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experience lets get together to drive the new economy.

Toshiba Global Commerce Solutions Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical dental & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation

DIVERSITY EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.