Retail Operations Executive, MAC,Bobbi Brown & Too Faced

The Retail Operations Executiveis responsible forsupporting the efficient operation of the retail business acrosstheMake-upCluster brands ensuring stores are equipped with the tools information systems and operational guidance needed to deliver exceptional customer experiences and achieve commercialobjectives. The role acts as a key liaison between Head Office and stores driving communication operational consistency technology implementation reporting and field support.

• Manage and distribute brand-specific communications to retail teams.

• Coordinate marketing campaigns promotions events and operational updates.

• Act as a key contact for store enquiries ensuring timely resolution or escalation.

• Support the communication and execution of retail events and activations.

• Coordinate promotional setup and execution across Makeup Cluster stores.

• Manage store maintenance requests approvals and follow-up across all brands.

• Support visual merchandising maintenance and launch implementation.

• Coordinate new store and counter openings ensuring operational readiness.

• Oversee stock management inventory controls and operational compliance.

• Support retail audits health & safety and operational standards.

• Act as the retail technology subject matter expert across all brands.

• Support the rollout and implementation of new technology platforms including Shopify.

• Coordinate system updates event button setup SMS communications and operational changes for MAC Bobbi Brown and Too Faced.

• Manage in-store equipment requirements maintenance and troubleshooting.

• Support technology readiness for new openings and refurbishments.

• Track and maintain retail incentive programmes across all brands.

• Manage annual store reporting setup and maintenance.

• Provide KPI reporting and maintain performance tracking documentation.

• Produce and analyse reports covering footfall conversion and productivity.

• Support target setting and approval processes.

• Coordinate incentive and commission calculations validation and sign-off.

• Provide operational guidance for retail events activations and promotional activity.

• Coordinate annual fiscal year setup communications feedback and implementation.

• Gather and communicate store feedback on stock visual merchandising and operational challenges.

• Conduct regular store visits to assess standards identify opportunities and provide coaching.

• Build strong relationships with store teams to drive operational consistency and best-practice sharing.