Retail Manager

Key Responsibilities

 Full operational responsibility for a high-volume corporate staff restaurant including breakfast lunch and dinner service café evening bar kiosks vending and ad hoc hospitality
 Maintain a visible presence on the floor engaging with clients and creating a welcoming professional environment
 Lead manage and develop a large front-of-house team within a corporate setting
 Drive high service standards and consistency across all service periods
 Identify training needs across the team and ensure appropriate development is delivered
Continuously improve the client experience and embed a strong service culture
Work closely with kitchen and support teams to ensure smooth daily operations
Monitor standards across all areas and proactively escalate issues or opportunities to the line manager
 Manage catering administration including financial reporting banking and operational paperwork
 Respond to client feedback professionally resolving issues where possible and escalating when required
Carry out regular checks to ensure maintenance cleanliness and health & safety standards are met
 Take ownership of stock control including ordering stock takes and equipment management
 Manage food costs effectively minimising waste and working within budget
 Build strong relationships with suppliers to ensure quality and reliability
 Lead daily briefings ensuring the team is informed of events expectations and priorities
 Lead coach and support the team to drive engagement performance and development
 Support development of the catering offer and ensure a well-organised service across all areas
 Plan staffing levels in line with business needs maximising efficiency
 Maintain strong control of departmental spend
 Oversee payroll elements including overtime agency usage and holiday planning
 Follow all company people processes (one-to-ones appraisals recruitment and ER matters) in line with Searcys standards
 Maintain high food safety and hygiene standards in line with HACCP
 Ensure compliance with all legal and client requirements including food safety COSHH and health & safety
 Adhere to all site-specific requirements including security fire and licensing regulations
 Take ownership of own development and support continuous improvement across the site
 Support senior management with any other duties that reasonably correspond to the general character of the role may be required. This list of responsibilities is not exhaustive and flexibility and cooperation are expected to support business needs.

Qualifications :

Key Skills

Strong background in contract catering ideally within a high-end corporate environment
 Proven experience managing busy high-volume operations
 Well organised with strong time management and attention to detail
 Collaborative team player who builds effective working relationships
 Comfortable managing busy services and adapting to changing priorities
 Strong administrative and record-keeping skills
 Flexible and responsive to business needs
 Positive practical approach with a willingness to support where required

Our Ideal Candidate
 Confident working with clients and teams in a corporate environment
 Takes pride in quality presentation and attention to detail
 Brings fresh ideas and genuine passion for hospitality
 Hands-on leader who supports and develops their team
 Strong communicator who builds positive working relationships

Additional Information :

We are the oldest caterer in the UK founded in 1847. Working with us means being part of Londons most prestigious events and some of the countrys most iconic venues. Youll gain valuable experience and mentoring from skilled colleagues and have a chance to write your own chapter in our celebrated history.  

A career at Searcys means being part of something special. With our rich heritage and ever-growing business we will be delighted if you join us a company with a strong sense of pride and belonging.

To find out more on the rich history of Searcys please visit our website at

Remote Work :

No

Employment Type :

Full-time