Retail Assistant Store Manager

Job Title: CEX Retail Assistant Store Manager (Middlesbrough)

Reality Enterprise Ltd T/A CEX is a market-leading technology retailer specializing in buying selling and exchanging a range of technology and entertainment products. We are currently seeking a Full Time Assistant Manager for our Middlesbrough Store.

The Assistant Manager will be responsible for the day-to-day operations of your store. Youll lead by example ensuring promotions are executed to company standards the team understands daily targets and exceptional customer service is consistently delivered.

Key Responsibilities;

- Report directly to the Store Manager.

- Recruit train and appraise team members to maintain high performance.

- Make full use of Google Workspace tools and our bespoke MEPOS systems.

- Strive to exceed sales targets and bring innovative ideas to drive business growth.

- Motivate and manage your team to achieve sales and operational effciency.

- Oversee stock control making key decisions on ordering and inventory management.

- Analyse sales data forecast future performance and identify growth opportunities.

- Use MEPOS/AIO systems for data analysis reporting and forward planning.

- Handle staffing matters such as interviews appraisals and performance reviews.

- Provide or coordinate training and development opportunities for team members.

- Ensure high standards of quality and customer service are consistently met.

- Maintain compliance with health & safety and security regulations.

- Address and resolve customer feedback and complaints promptly and professionally.

- Attend and lead meetings sharing updates on performance initiatives and priorities.

- Regularly tour the sales floor engaging with staff and customers to identify and resolve issues quickly.

- Stay up to date with market trends customer behaviour and local competitor activity.

Key Skills and Attributes;

- Strong commercial awareness.

- Excellent communication skills (verbal and written.)

- Effective team leadership and collaboration skills.

- Exceptional organisational and problem-solving abilities.

- Energy confidence resourcefulness and enthusiasm in all aspects of your work.

Benefits;

- Bonus scheme

- Employee discounts

- Casual dress code

We offer a competitive salary staff discount on products and a great working environment with opportunities for career progression and development. If you feel that you have the necessary skills and experience wed love to hear from you.

Reality Enterprise Ltd T/A CEX is an equal opportunities employer and welcomes applications from all suitably qualified candidates.