Retail Ambassador

Position Summary

The Retail Ambassador is the primary point of contact between our Supply Chain campuses and retail locations they

support. This position has day-to-day operational interaction and support with retail schedules ongoing meetings and

conferences between the groups and identifies areas for education and improvements in common procedures.

Principle Duties and Responsibilities (essential functions)

Point person to receive calls and communications from retail partners.

Forward concerns promptly to appropriate areas within the operation or relevant subject matter experts.

Communicate to retail location leadership any variance or information that may impact store operations

Proactively solicit feedback from retail leadership on service levels specific store location requests or areas

of concern.

Report out to campus leaders on current trends and consistent areas of concern in order to help create

improved relationships and performance

Schedule regular meetings for all levels of leadership to interact with partners in retail

Schedule regular store visits for campus leadership team Education

As a result of feedback from daily and weekly activities schedule and create educational opportunities to

advance cross functional understanding between the campuses and retail locations

Engage subject matter experts to conduct classes

Create opportunities and schedule retail visits to local campuses for team building and classroom-based

education.

Understanding of Food Safety handling techniques practices and expectations for the work environment.

Knowledge

Broad understanding of Distribution/Transportation and/or Retail Operations

Working Knowledge of Microsoft Office Programs

Skills

Basic computer and clerical skills

Strong verbal and written communication skills

Time management

Attention to details and follow-through

Organizational skills

Strong Customer Service skills

Quality focus

Basic Problem Solving

Basic Documentation Skills

Phone/Email Skills

Analyzing Information

Multi-Tasking

Knowledge of company standard practices

Abilities

Communicate to all levels of leadership operations and external partners

Communicate well by email phone and present in person

Communicate and complete required record keeping functions

Articulate and align associates with department and business goals

Must be able to work needed schedule to perform assigned duties

Experience

3 years experience Distribution Transportation or Retail experience

1-year clerical or specialist position

The statements contained herein reflect general details as necessary to describe the principle functions for this job

the level of knowledge and skill typically required and the scope of responsibility but should not be considered an all-

inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other

functional areas to cover absences or relief to equalize peak work periods or otherwise to balance the workload.