Restaurant Manager (MF)

What youll do

• Lead the day-to-day operation of Lana Lusa across breakfast lunch and dinner creating a service style that feels polished warm intuitive and never scripted.
• Act as a senior member of the Food & Beverage leadership team maintaining a visible presence in service and supporting the Director of Food & Beverage across the wider operation including Rose Bar Room Service and the Private Dining Rooms.
• Own the Lana Lusa guest journey from arrival to farewell ensuring every touchpoint feels personal confident and unmistakably Delano.
• Lead and develop a high-energy team by setting clear expectations coaching in the moment and creating an environment where people can be themselves and perform at their best.
• Recruit onboard and train the opening team embedding strong service standards product knowledge and a culture of genuine hospitality from day one.
• Implement SOPs training plans and luxury service standards while leaving room for personality instinct and individuality on the floor.
• Partner closely with the Executive Chef on menus service flow pacing and the overall dining experience ensuring the food and front-of-house proposition work seamlessly together.
• Coordinate service delivery with Rose Bar Room service and the Private Dining Rooms so that the guest experience feels connected across the hotel.
• Drive commercial performance through revenue average spend labour productivity payroll control and close attention to food and beverage GP.
• Use guest feedback reservations insight and operational data to identify opportunities solve problems quickly and continuously improve the experience.
• Plan rotas and team deployment effectively balancing business levels service standards and productivity while maintaining strong floor coverage.
• Support VIP dining private events hotel activations and special moments working collaboratively across departments to deliver memorable experiences.
• Keep a close eye on Londons evolving restaurant scene and bring forward fresh ideas that keep Lana Lusa and Rose Bar relevant engaging and connected to its neighbourhood without simply chasing trends.
• Ensure full compliance with food safety Health & Safety licensing company policies and all relevant legal and brand requirements.
• Support Manager on Duty responsibilities and step across outlets when needed bringing a collaborative one-team approach to Food & Beverage leadership.

Qualifications :

What were looking for

• You have strong restaurant leadership experience ideally at senior management level within a luxury hotel premium restaurant or high-quality lifestyle operation.
• Previous pre-opening experience would be a real plus - you enjoy building something from the ground up and understand what it takes to turn plans into a confident opening operation.
• You are a natural host with a strong sense of the guest journey able to combine detail and discipline with warmth personality and instinctive hospitality.
• You have strong commercial awareness and are comfortable managing revenue labour payroll GP budgets and operational performance.
• A natural at leading and developing others you coach with clarity lead by example and create an environment where your team can be their best self.
• You balance a structured results-driven approach with creativity and flexibility staying calm when the pace changes and finding solutions quickly.
• You are comfortable with restaurant systems including POS reservations inventory and rota platforms and you use data without losing sight of the human side of hospitality.
• You are an excellent relationship builder confident working with Culinary other hotel teams senior leaders and ownership; youre passionate about what we can achieve together.
• Culturally aware and globally minded you understand the energy and expectations of Londons dining scene and are flexible to work the evenings weekends and key moments that hospitality demands.

Additional Information :

Whats in it for you

• The opportunity to launch Delano London and shape the food and beverage experience from day one with real influence over the restaurants culture service style and place in the London dining scene.
• Join an innovative fast-growing international group thats committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and create a restaurant that can become both a neighbourhood favourite and a destination in its own right in an environment that is creative and rewarding.
• Become part of a team thats passionate about creating great hospitality experiences bringing together design dining nightlife and culture in a distinctly Delano way.
• A competitive package and plenty of opportunity for development as the hotel and the wider brand continue to grow. 

Remote Work :

No

Employment Type :

Full-time