Restaurant Host (Casual)

Medlock Square marks a bold new chapter in the evolution of the Etihad Campus a vibrant yearround destination for culture leisure and entertainment set alongside two global icons: the Etihad Stadium home of Manchester City Football Club and the landmark Coop Live arena.

Named after the River Medlock that runs beneath the site the development celebrates Manchesters industrial heritage while shaping its next era of citydefining experiences. Manchester is known worldwide for its sport music and entertainment and Medlock Square will build on that legacy creating a landmark home for exceptional shared moments and elevating the citys position as one of Europes most dynamic fastgrowing destinations.

At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and allday dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences Medlock Square will deliver highquality hospitality all week long and across the events calendar.

As a Host you will be the first and last point of contact for our guests creating a warm confident and memorable welcome across our premium restaurant environments.

This is a role rooted in elevated lifestyle-led hospitality where every interaction contributes to the guest experience. You will help create a sense of arrival that feels personal seamless and effortless while ensuring guests are cared for throughout their visit.

Working closely with the Restaurant Management team and Front of House colleagues you will support reservations manage guest flow and ensure every guest receives exceptional service from the moment they arrive until they depart.

On matchdays and major events you will help deliver a high-volume VIP hospitality operation while maintaining the same attention to detail professionalism and guest focus expected within our premium venues.

You will be responsible for:
Guest Welcome & Experience

Provide a warm professional and engaging welcome to all guests creating a positive first impression of the venue. Build rapport with guests while ensuring individual needs preferences and special occasions are recognised wherever possible.

Reservations & Guest Flow

Support the management of reservations seating plans waitlists and guest communications. Assist in maintaining efficient table flow and pacing while ensuring guests are seated promptly and accurately.

Matchday & Event Operations

Support the delivery of premium hospitality experiences during matchdays and major events. Help manage guest arrivals queues and wayfinding while maintaining exceptional service standards in busy environments.

Standards & Presentation

Maintain exceptional personal presentation and uphold the highest standards across all guest arrival and reception areas. Ensure the host stand and surrounding areas remain organised welcoming and guest-ready at all times.

Guest Communication

Respond professionally to guest enquiries requests and feedback escalating concerns where appropriate and always seeking positive outcomes for guests.

Essential

Desirable

Complimentary Meals During Shifts Enjoy free or subsidized meals while you work.
Company Pension Scheme Secure your future with our competitive pension plan.

Flexible Scheduling Work shifts that fit your lifestyle and commitments.

Partial Uniform Provided We supply your work attire for convenience and professionalism.

Inclusive & Diverse Workplace Be part of a team that values diversity and inclusion.