Reservations Manager, The Savoy Hotel

Job Title: Reservations Manager

Department: Reservations

Inspired & Supported by: Director of Reservations       

Your Purpose will be:

Working closely with the Director of Reservations you will be responsible for achieving maximum revenue through ensuring the effective selling of rooms and suites whilst communicating with all teams and ensuring a high attention to detail.

You will be accountable for:

• Overseeing the day-to-day operations of the reservations team
• Maximising revenue through ensuring the effective selling of guest rooms 
• Driving a high-performance culture setting clear expectations empowering your team and holding them accountable 
• Ensuring all enquiries are actioned in a timely and efficient manner while meeting all service standards 
• To drive innovation and continuous improvement of the department to ensure a seamless experience for all guest interactions 
• Taking a lead role in the training and development of the reservations team ensuring standards are in line with LQA Forbes and the Savoy Standards
• Liaising and communicating efficiently with the respective hotel departments to ensure a seamless experience for all our guests and team work with the Front Office Sales and Events teams
• Proactively review and implement processes and procedures
• Thorough checking and preparation of pre-arrival reports 
• Schedule and coordinate team shifts to ensure adequate coverage 
• Implementing and overseeing the teams performance on upselling targets

Qualifications :

What you will need to do in this role 

• 3 to 5 years experience in supervisory or leader role within Reservations or Rooms Division Operations

• Proven effective development of others 

• Excellent interpersonal  and communications skills 

• Highly organised goal-oriented and results-driven  
• Previous experience working with LQA and Forbes
• Previous experience working with Opera Cloud

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. 

Additional Information :

Whats in it for you

• Competitive salary pension and life assurance
• 3133 days of holiday (including public holidays)
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts:
  • Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay at The Savoy after probation
• Colleague restaurant interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access cycle-to-work scheme and Virgin Active membership discount
• Season ticket loan for commuting
• Employee assistance program
• English classes optician reimbursements and local discounts for F&B and retail

Remote Work :

No

Employment Type :

Full-time