Reservations Coordinator

Our team based with a world-renowned law firm located close to Moorgate Station is seeking an exceptional Reservations Coordinator to join their Guest Services team.

As a Reservations Coordinator you will be the first point of contact for all room booking enquiries and switchboard operations playing a vital role in delivering an outstanding client and colleague experience. Working closely with the Reception team you will ensure the seamless coordination of meeting room reservations internal bookings and visitor requirements.

This is an exciting opportunity to contribute to a premium Guest Services environment focused on delivering a Quiet Luxury service experience. You will help create a culture that is inclusive engaging and service-driven while supporting the firms commitment to exceptional hospitality standards.

If you thrive in a fast-paced environment enjoy building relationships and take pride in delivering first-class customer service wed love to hear from you.

Key Responsibilities

• Manage all meeting room and event space reservations efficiently and accurately.
• Act as the first point of contact for incoming calls via the switchboard handling enquiries professionally and courteously.
• Work collaboratively with Reception and wider Guest Services teams to ensure a seamless customer journey.
• Coordinate internal and external booking requests ensuring all requirements are captured and communicated effectively.
• Respond to queries promptly providing solutions with professionalism empathy and attention to detail.
• Support the day-to-day flow of Guest Services operations and contribute to maintaining high service standards.
• Build positive relationships with clients visitors and internal stakeholders.
• Champion a culture of exceptional hospitality and customer care.

Hours: 40 hours per week shifts between 7am-10pm (core hour cover coverage 8am-6pm)

Qualifications :

We are looking for personable relatable and customer-focused individuals who are passionate about delivering exceptional service.

You will have:

• Experience within a structured customer service hospitality reception reservations or guest services environment.
• Excellent communication skills both verbal and written.
• Strong organisational and time management abilities with the capacity to prioritise effectively.
• A professional confident and approachable manner.
• A proactive mindset with strong problem-solving and critical-thinking skills.
• The ability to remain calm and composed in a busy fast-paced environment.
• A genuine passion for delivering an exceptional customer experience.
• Flexibility and a team-focused approach to supporting operational requirements.
• Experience within a law firm corporate environment or professional services organisation would be advantageous but is not essential.

Additional Information :

Whats in it for you

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees providing counselling & information services.
• Access to Choices our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Remote Work :

No

Employment Type :

Full-time