Reservations Coordinator
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
About the role
We are looking for a detail-oriented and customer-focused Reservations Coordinator to join our team. You will play a key role in managing guest bookings maximising occupancy and delivering a seamless pre-arrival experience.
This is a great opportunity for someone with hospitality experience who enjoys working in a fast-paced environment and has a passion for guest service.
This is a Monday to Friday role but we require availability to cover weekends when needed.
Key Responsibilities
- Manage all hotel reservations via phone email and online channels
- Ensure all bookings are entered accurately into the PMS system
- Respond to guest enquiries in a timely professional and friendly manner
- Assist guests with room availability rates and special requests
- Work closely with Front Office and Sales teams to support occupancy and operational needs
- Maintain up-to-date knowledge of hotel products promotions and policies
Essential
- Minimum 2 years experience in hospitality
- Strong communication skills - both written and verbal
- Excellent attention to detail and organisational skills
- Strong customer service mindset with a positive attitude
Nice to have
- Experience using Opera Cloud (PMS)
Additional Information :
Benefits:
- Salary 14.80 per hour.
- Employee discounted rates in Accor Hotels worldwide.
- Excellent training and development opportunities within the hotel and throughout Accor worldwide.
- Complimentary meals on duty.
- Recommend a Friend bonus.
- Cycle to Work Scheme.
- Further discounts in Accor properties worldwide brands include Fairmont Raffles Sofitel Pullman MGallery Novotel Mercure and Ibis.
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
