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Repairs Principal Officer
Job Location:
Job Location:
Loughborough - UK
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
1-3years
Experience Required:
Posted:
6 June 2026 (30+ days ago)
Posted:
Application Deadline:
3 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
5-6 month contract role with a local authority
Summary
- This is a 5-6 month contract role with a local authority aimed at leading and delivering a high-quality customer-focused repairs service. The position is crucial for ensuring the efficient safe and compliant delivery of responsive repairs and associated works. The postholder will be responsible for driving service performance maximising the productivity of internal teams and contractors and continuously improving service delivery to achieve high levels of customer satisfaction.
Responsibilities
- Lead the responsive repairs service ensuring effective use of in-house operatives and external contractors.
- Oversee all repairs processes from identification through to completion ensuring timely and high-quality outcomes.
- Manage disrepair cases and customer complaints ensuring appropriate and prompt resolution.
- Work collaboratively with teams across housing services including voids tenancy management and investment teams.
- Ensure compliance with health & safety legislation regulatory standards and local policies.
- Lead motivate and develop teams to achieve high performance and service excellence.
- Manage and monitor the performance of staff contractors and service delivery against KPIs.
Essential Experience Required
- Proven experience managing property repairs or maintenance services.
- Strong knowledge of repairs programs and operational delivery.
- Experience leading teams and driving performance motivation and engagement.
- Ability to manage budgets contractors and in-house resources effectively.
Essential Qualifications Required
- Relevant construction-related qualification (e.g. Degree RICS CIOB) OR equivalent relevant experience.
Additional Information
- Working hours: 37 hours per week.
- Compensation: 35 per hour (umbrella) if the candidate meets the right requirements.
- Location: Council Offices Southfield Road Loughborough Leicestershire LE11 2TX United Kingdom.
- Work pattern: Variable with a minimum of 2 days in the office. This will be reviewed.
- Schedule: Bi-weekly.
- Application deadline: 12th June 2026 apply ASAP.
Required Skills:
To lead and deliver a high-quality customer-focused repairs service ensuring efficient safe and compliant delivery of responsive repairs and associated works
Required Education:
To lead and deliver a high-quality customer-focused repairs service ensuring efficient safe and compliant delivery of responsive repairs and associated works
