Repairs Coordinator

As a Repairs Coordinator at Amplius youll play an important part in supporting our responsive repairs and empty homes service. Working closely with surveyors contractors and colleagues across the business youll help ensure repairs are delivered on time within budget and to the high standards our customers expect.

Salary: 35224 per year

Contract: 12-month Fixed Term Contract full time

Your week: 36.25 hours - Monday to Friday 9am to 5:15pm

Location: Hybrid with a weekly presence in our Peterborough office

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

• Provide administrative support to help deliver responsive and empty homes repairs on time within budget and to the required quality standards.
• Manage customer enquiries and requests providing a professional helpful and customer-focused service.
• Support the investigation of complaints and provide information to help resolve them quickly and effectively.
• Arrange asbestos surveys inspections and any follow-up work needed to ensure quality standards are met.
• Keep systems up to date by raising works orders processing changes coordinating inspections and supporting payment processes.
• Produce performance reports and support the monitoring of budgets and service performance.
• Organise meetings with contractors and residents ensuring customers are kept informed and consulted throughout repair works.

What youll need to thrive in this role

• Confidence using digital systems software and technology in a busy working environment.
• Strong organisational skills with the ability to maintain accurate records.
• A focus on quality and a commitment to getting things right first time.
• An understanding of value for money and the importance of using resources effectively.
• Strong written and verbal communication skills with the ability to build positive working relationships.
• Good problem-solving skills and the ability to make informed decisions when issues arise.
• A collaborative and inclusive approach that helps create a positive environment where everyone can succeed.

Important - Right to work in the UK is an essential requirement. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 16 September

Interviews via MS Teams: 21 September

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions please contact the Amplius Talent Team and well be happy to assist you.

INDHIGH

Amplius is one of the largest housing providers across the Midlands East and Southeast of England. We own and manage more than 40000 homes and deliver a range of quality services including care and support specialist housing and home ownership options. Were a team of over 1300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.