Repair Manager

Due to some exciting projects KONE is looking for a Repairs Manager to join our London Heathrow Team.

If youre someone who enjoys building strong relationships keeping projects moving and making sure customers receive a great service from start to finish this could be the role for you.

As a Repair Manager youll take ownership of the repair journey from the moment a request comes in through to a successful handover to the delivery team. Youll be the key point of contact working closely with customers subcontractors suppliers and internal teams to keep repairs on track solve problems and ensure everything runs smoothly.

Youll typically spend 34 days a week in the office working alongside the team and meeting with customers when needed. A driving license is mandatory.

What youll be doing

• Managing repair KPIs from quotation through to handover.
• Collaborating with Repairs Supervisors and delivery teams to ensure works are accuratly quoted and delivered to scope.
• Building lasting relationships and providing an excellent customer experience.
• Keeping communication clear timely and proactive throughout each repair.
• Revewing costs against actuals and ensuring margins are correct and works are priced accuratly.
• Supporting the Operations in managing the P&L of the department.

What were looking for

• Someone who enjoys working with people and building strong relationships.
• Excellent communication skills and confidence working with a range of stakeholders.
• Strong organisation skills with the ability to manage multiple priorities.
• A proactive mindset and a natural approach to solving problems.
• Previous experience in repairs construction engineering facilities or a similar customer-focused coordination role is beneficial but not essential.

What youll get

• Competitive salary depending on experience
• Company car
• Private medical insurance
• 25 days holiday plus bank holidays
• Company pension scheme
• Life Assurance and Employee Assistance Programme
• Personal Development Incentive (PDI)
• Cycle to Work scheme and a range of employee discounts
• Ongoing training through our dedicated learning platform
• Clear opportunities to develop your career within the business

Please note: This role is not eligible for visa sponsorship. Must be able to obtain an Airside pass.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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