Rent Officer
Job Location:
Bromsgrove - UK
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Income Collection & Arrears Recovery
- Manage rent accounts and maximize rental income.
- Implement early intervention measures to prevent arrears escalation.
- Negotiate repayment arrangements and maintain accurate records.
- Manage court cost accounts and introductory tenancy accounts.
- Manage rent accounts and maximize rental income.
- Welfare Benefits & Financial Inclusion
- Advise tenants on Universal Credit Housing Benefit and Welfare Benefits.
- Assist residents in maximizing income and benefit entitlement.
- Identify financial hardship and refer residents to support services.
- Advise tenants on Universal Credit Housing Benefit and Welfare Benefits.
- Court & Legal Enforcement
- Prepare legal notices court documentation and witness statements.
- Represent landlords in court for possession claims and related proceedings.
- Liaise with legal representatives and progress cases through legal recovery.
- Prepare legal notices court documentation and witness statements.
- Tenancy Sustainment
- Conduct home visits and tenant interviews to identify support needs.
- Refer tenants to internal and external support agencies.
- Support vulnerable households through crisis situations.
- Conduct home visits and tenant interviews to identify support needs.
- Resident & Community Engagement
- Conduct rent surgeries and community support sessions.
- Promote a positive payment culture and deliver customer-focused services.
- Conduct rent surgeries and community support sessions.
- Partnership Working
- Collaborate with Housing Officers Neighbourhood Teams and support agencies.
- Contribute to coordinated tenancy and income management plans.
- Collaborate with Housing Officers Neighbourhood Teams and support agencies.
- Performance & Reporting
- Maintain accurate records and monitor arrears performance.
- Produce reports and ensure compliance with service standards and KPIs.
- Maintain accurate records and monitor arrears performance.
- Coaching & Team Support
- Assist with training and mentoring junior staff.
- Share best practices and support team development.
- Assist with training and mentoring junior staff.
- Safeguarding & Compliance
- Identify safeguarding concerns and follow procedures.
- Ensure compliance with GDPR housing legislation and council policies.
- Identify safeguarding concerns and follow procedures.
- Essential Experience
- Minimum 3 years experience in Housing Income Collection or Arrears Management.
- Experience managing complex arrears cases and representing landlords in court.
- Experience supporting vulnerable tenants and working with welfare benefits.
- Minimum 3 years experience in Housing Income Collection or Arrears Management.
- Essential Knowledge
- Understanding of rent recovery legislation housing acts and welfare reform.
- Familiarity with possession proceedings and tenancy sustainment principles.
- Understanding of rent recovery legislation housing acts and welfare reform.
- Essential Skills
- Strong negotiation communication and customer service skills.
- Ability to manage difficult conversations and a diverse caseload.
- Excellent organisational time management and report-writing skills.
- Strong negotiation communication and customer service skills.
- Community-based role across Bromsgrove District.
- Regular home visits and tenant appointments.
- Attendance at court hearings and legal proceedings.
- Agile working across multiple locations with district travel required.
- 25.17 per hour (Umbrella)
- 3 Month Contract
- Location: Bromsgrove District
- Bi-weekly Pay
- Opportunity to work within a busy Housing Income Team supporting residents and maximizing rental income.
Required Skills:
Person Specification Essential Experience Minimum 3 years experience in Housing Income Collection Rent Recovery or Arrears Management. Experience managing complex arrears cases. Experience working within Social Housing or Local Government. Experience preparing legal documentation. Experience representing landlords in court proceedings. Experience supporting vulnerable tenants. Experience working with welfare benefits and Universal Credit. Essential Knowledge Rent recovery legislation and procedures. Housing Acts and Local Government legislation. Welfare Benefits and Welfare Reform. Possession proceedings and court processes. Tenancy sustainment principles. Safeguarding responsibilities. GDPR and data protection requirements. Essential Skills Excellent negotiation and influencing skills. Strong communication and customer service skills. Ability to manage difficult conversations professionally. Strong analytical and problem-solving abilities. Excellent organisational and time management skills. Ability to manage a diverse caseload. Strong report-writing and record-keeping skills. Ability to work independently and as part of a team. Working Environment Community-based role across Bromsgrove District. Regular home visits and tenant appointments. Attendance at court hearings and legal proceedings. Agile working across multiple locations. Travel throughout the district required. Whats on Offer 25.17 per hour (Umbrella) 3 Month Contract Location: Bromsgrove District Bi-weekly Pay Clean UK Driving Licence Required DBS Check Required Court Representation Experience Essential Housing Income & Rent Recovery Experience Essential Opportunity to work within a busy Housing Income Team supporting residents and maximising rental income. Applications are particularly welcomed from candidates with experience as a Rent Officer Income Officer Housing Income Officer Arrears Officer Income Recovery Officer Tenancy Sustainment Officer Revenues Officer or Housing Management Officer. Skills & Competencies Essential Excellent communication and relationship-building skills. Strong assessment and analytical skills. Ability to manage risk effectively. Ability to engage children young people and families positively. Strong report-writing and record-keeping skills. Ability to work independently and as part of a multi-disciplinary team. Ability to manage a demanding caseload and meet deadlines. Whats on Offer 38.00 per hour (Umbrella) 3 Month Contract Location: Bootle Minimum 3 Days Per Week Office-Based Bi-weekly Pay Opportunity to work within a well-established Youth Justice Service. Meaningful role supporting vulnerable children and young people. Collaborative multi-agency working environment. Applications are particularly welcomed from candidates with experience as a Youth Justice Officer Youth Offending Officer Social Worker Probation Officer Youth Worker Criminal Justice Practitioner Youth Justice Practitioner or Childrens Services Practitioner.
