Remote Contact Centre Advisor

We put people first. Its all about you.

Were excited to find great people for our Customer Service Advisor roles. People who want to join our team and build a career here at UW. Our Customer Service Advisors are front-line heroes but this role isnt for everyone the calls can be challenging and emotive take a moment to consider the following before you hit apply:

• Are you driven by giving an excellent customer service experience and pride yourself on exceeding customer expectations
• Are you comfortable handling challenging tough and emotive calls where there is a lot to learn and things are always changing
• Are you a problem solver who enjoys helping customers with their questions and concerns
• Can you remain calm under pressure and thrive in a fast-paced environment
• Are you motivated by meeting goals and targets and can you demonstrate responsibility integrity and efficiency
• Can you demonstrate patience empathy and possess emotional intelligence
• Can you demonstrate good timekeeping and commitment

If you answered yes to these questions then youre just the kind of person were looking for! 

We work together. Your team and the people you will work with

Were recruiting across three specialist areas. Youll do the same great job as an advisor regardless of where you sit youll just become an expert in one of these spots: 

• Financial Services - shifts between 8.30am to 6pm
• Energy Services - shifts between 8.30am to 6pm
• Telecoms technical support - shifts between 8am to 8.30pm

You can let us know your preference when you apply but well also look at your experience to make sure we match you to the team where youll thrive most. 

We deliver progress. What to expect through the day as an Advisor:

• Answer customer queries with the aim of sorting things out first time
• Provide the best Customer Care experience to all customers
• Achieve KPIs such as Average Call Handling time Complaints % Quality & Compliance just to name a few!
• Liaise with other departments to resolve queries effectively
• Join team huddles
• Catching up and Coaching with your Team Leader. (None of us are perfect so theyll work with you to support your career and help you grow.)

Additional Information :

So why pick UW

Weve got big ambitions so theres going to be plenty of challenges. There are also a lot of benefits: 

• 26850 per annum plus a performance based bonus
• Training: Youll need to be able to work full time for your first 8 weeks as we support you through your training programme (8.30am - 5.30pm)
• 33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm)
• A full induction and all the kit you need to do your job
• Discount on our services
• Share options and Save As You Earn Scheme 
• A matched contribution pension scheme and life assurance up to 4x your salary.
• Employee Assistance Programme including free counselling and legal advice 
• Free virtual GP service plus discounts on healthcare and medical cash plans
• Enhanced family-friendly policies designed to help you and your family thrive.
• Lots of opportunities to have fun with your team throughout the year virtually and in person. You can also join our Belonging groups and help UW shape an even more inclusive future.
• Ongoing learning development and training to ensure you thrive in your role

Apply here!

Youve got this far Hit apply - we cant wait to hear from you! Worried you dont hit all the criteria We welcome applications from diverse and varied backgrounds so get your application in and lets chat!

Not sure you meet all the requirements Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification when in fact they often do.

We provide equal opportunities a diverse and inclusive work environment and fairness for everyone. You are welcome to apply no matter your age disability gender marriage or civil partnership status pregnancy and maternity status race religion or belief or sexual orientation. Please dont be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note if you are successful and offered a role at UW you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks could lead to withdrawal of an offer of employment.

Remote Work :

Yes

Employment Type :

Full-time