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Relief Control Room Operator

Anchor Group Services

Job Location:

Swindon - UK

Hourly Salary: £ 13 - 13

Experience Required: 1-3years

Posted: 25 September 2026 (15 hours ago)

Application Deadline: 23 December 2026

Vacancies: 1 Vacancy

Job Summary

Job Role: Relief Control Room Operator

Working Hours: Zero hours

Pay Rate: 13.70 per hour (for control room shifts)

Location: Brunel Shopping Centre 29A Canal Walk Swindon SN1 1LF

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services for an experienced Relief Control Room Operator to join our established security team based at Brunel Shopping Centre in Swindon.

You will be responsible for conducting regular patrols monitoring activity to ensure a safe and secure environment for all visitors and staff. You will respond promptly to incidents liaise professionally with members of the public and site management and maintain accurate records in line with operational procedures. A strong presence attention to detail and commitment to upholding site security standards are essential.

As a Relief Control Room Operator you will be required to support the site security team by being flexible and reliable to cover Control Room shifts as required which may include a variety of hours and shift patterns.

The successful candidate must hold a valid SIA CCTV licence as a minimum.

Duties include:

Monitoring CCTV footage to identify suspicious activity security concerns or potential incidents and taking appropriate action
Coordinating and communicating with Security Officers on site to support the effective response to incidents
Maintaining accurate Control Room logs and ensuring all relevant incidents and activities are recorded appropriately
Monitoring site systems and promptly reporting or escalating any faults concerns or irregularities
Protecting the clients property people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AIs) and site-specific procedures
Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
Preventing and escalating incidents in a timely accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
Operating and monitoring site CCTV equipment
Completing reports by recording observations information occurrences and surveillance activities
Maintaining organisations stability and reputation by complying with legal requirements
Contributing to team effort by accomplishing related results as needed
Acting as a first line support to customers and visitors to site providing a professional and friendly service
Understanding the needs of our customer respond accordingly to customer queries and requests and take appropriate action
Maintaining professional conduct at all times

Requirements

Essential: Full 5-year employment checkable history
Essential: Valid SIA CCTV licence
Desirable: Valid frontline SIA Door Supervisor or Security Guarding licence
Previous experience working within a security control room or CCTV environment
Customer service experience and confidence to handle conflict in a correct manner
Flexible to meet the job requirements
Excellent communication skills both written and verbal
Smart appearance and be well-groomed
Reliable and punctual
High level of enthusiasm and passion
Ability to work in a fast-moving environment

Benefits

Access to a range of nationally recognised courses to help further your career via the Anchor Academy
Access to SIA and First Aid training at discounted rates with financial support available
Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
Stream - access to pay as you earn it
Cycle to Work Scheme Available
Full uniform provided
Free Employee Assistance Programme 24/7 including access to counselling
Hospital Saturday Fund
Reward and Recognition awards

Whats Next

If you would like to be considered for this position APPLY NOW and we will be in touch.

Other companies may call this role: CCTV Operator Control Room Operator Security Control Room Operator CCTV Controller Security Controller Control Room Controller Security CCTV Operator Surveillance Operator Security Operations Controller CCTV Security Officer Security Officer Security Guard Security Personnel Protection Officer Loss Prevention Officer Security Specialist Safety Officer Security Coordinator Security Analyst Asset Protection Officer Security Operations Officer Security Risk Officer Facilities Security Officer Protection Officer Workplace Safety & Security Officer SIA Security Officer Security Enforcement Officer

Within commuting distance of: Swindon Fairford Chippenham Upavon Cirencester Wantage Tetbury Castle Combe Brize Norton Newbury Witney Trowbridge Thatcham Abingdon Stroud Amesbury

Required Skills:

Essential: Full 5-year employment checkable history Essential: Valid SIA CCTV licence Desirable: Valid frontline SIA Door Supervisor or Security Guarding licence Previous experience working within a security control room or CCTV environment Customer service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment

Apply Now