Relief Control Room Operative

Are you calm under pressure detail-oriented and passionate about operational excellence As a Control Room Operator you will be the heartbeat of our operations monitoring systems responding to real-time events and ensuring everything runs safely and efficiently.

This is a critical role where your vigilance and quick thinking help keep people safe and systems performing at their best. If you thrive in a fast-paced high-responsibility environment we want to hear from you!

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence integrity guides our conduct empowerment shapes our successes and a sense of community binds us together. We are pioneers in our field and we seek to inspire every person to reach their maximum potential.

Must have a CCTV Licence

Must be able to commute to Leeds and available to work Days and Nights.

• Respond promptly and professionallyto telephone and email enquiries from colleagues and customers ensuring clear and courteous communication at all times.
• Collaborate closely with the Control Room Teamto maintain consistent transparent and ongoing communication regarding daily operations and service updates.
• Monitor and manage the employee tracking and scheduling system ensuring data accuracy and timely updates.
• Compile and deliver accurate reportson incidents and operational events sharing insights with both management and clients as required.
• Complete all necessary documentationefficiently escalating issues appropriately and in a timely manner when needed.
• Liaise effectively with all departmentsacross the organisation to support seamless operations and cross-functional coordination.
• Utilise FRG systems proficientlyto carry out daily tasks and contribute to the smooth running of control room operations.

• Must be able to provide a full 5-year employment and/or education history including addresses and landline contact details for verification purposes.
• Must have a CCTV Licence
• Exceptionalattention to detailwith a commitment to accuracy and consistency.
• Punctual reliable and adaptable with a professional appearance and a proactive attitude.
• Strongwritten and verbal communication skills with the ability to interact confidently with colleagues and customers.
• Demonstratessound judgement integrity and a professional demeanour in all situations.

Desirable Skills & Experience

• Previous experience working in aControl Room environment.
• Background inadministrationorcustomer serviceroles.
• Experience within thesecurity industryis a strong advantage.