Registration Service Advisor

Registration Service Advisor

Fixed TermFull Time

25959 Per Annum

Location:Chelmsford

Working Style:Fixed-base worker

Closing Date:Thursday 27th August 2026 at 11.59pm

Please note that visa sponsorship is not available for this role. Applicants must have a current unrestricted right to work in the UK.

Please note that this is a Fixed Term Contract / Secondment opportunity for a period of 12 months.

Interview Dates: 10^th and 11^th September in person at our offices in Chelmsford.

To read more about our business area please visit: Place and Customer

The Opportunity

Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK serving a population of 2 million residents and has a very successful track record of delivering transformational change. We are changing the way we think the way we work and the ways in which we deliver our services. We are committed to becoming a place where individuals partners and communities feel proud to play their role and genuinely want to belong.

The Registration Service deliver an effective Marriage Booking Service and centralised back office Registration function including Citizenship; Ceremonies; Registrations and Approved Premises. The Registration Service Advisor will deal with all customer enquiries by telephone or electronic providing specialist advice support and excellent customer service to members of the public wishing to use the service.

With experience of working within an administration environment good communication and IT skills and the ability to embrace change. Delivering good customer service will be key to success.

Accountabilities

• Responsible for ensuring all administrative Registration duties are completed in an accurate and timely manner and regulations as set out in the Handbooks for Registration Officers are adhered to.
• Engage with appropriate stakeholders to define requirements and achieve quality timely and accurate Registrations.
• Use specialist skill knowledge and experience to deliver effective Registration activities and high-quality customer service.
• Work collaboratively with partners to ensure compliance with all external and internal regulation.
• Responsible for ensuring compliance with all end of day accounting and stock management weekly monthly and quarterly accounting returns and dispatch to GRO.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

• Educated to RQF level 2 (GCSE) or equivalent by experience.
• Ability to develop knowledge and skills within the workplace.
• Experience of working in a busy administration environment.
• Excellent communication skills both verbal and written.
• Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes.
• Evidence of delivering high quality customer care.
• Experience of working in a statutory environment with evidence of embracing change and working collaboratively with partners to improve customer service.

Why Essex

As one of the largest and most dynamic UK local authorities Essex offers a stimulating public service environment. Covering over 1420 square miles and serving 1.8 million residents were committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity we ensure everyone matters in Everyones Essex. With flexible working options and a focus on innovation whether you are looking to develop your career or contribute to the local community Essex is the ideal place for you.

In March 2026 the Government announced that councils in Greater Essex will be reorganised into five new unitary authorities from April 2028. In addition to this Greater Essex has been accepted on to the devolution priority programme where we will work towards establishing a Mayoral Combined County Authority. You can read more about these changes and what this may mean for this role on our careers site.

Essex County Council is proud to be a Disability Confident Leader. Were committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. Were also committed to interview allveteransandcare leavers who meet the minimum requirements of the role for which they are applying.

Once youve secured your role within Essex County Council you will receive many great employee benefits including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities blogs news events and industry related news at Essex County Council please join The Essex Talent Community

If you have queries on this role or require anything further please email

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