Regional Operations Manager
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Job Summary
Job Role: Regional Operations Manager
Working Hours: 40 hours per week flexible to meet the needs of the business
Salary: Competitive depending on experience
Location: Field-based covering Central & Greater London
Reporting to: Operations Director
Overview
An exciting opportunity has arisen to join Anchor Group Services as a Regional Operations Manager overseeing security cleaning and soft services operations across a portfolio of sites throughout London and surrounding regions.
Further to new contract wins and with an exciting pipeline over the medium term this is a fantastic opportunity to join a growing organisation where you will play a key role in driving operational excellence client satisfaction and commercial performance.
You will be responsible for leading a team of Site Managers Supervisors and frontline colleagues ensuring high-quality service delivery across retail corporate hospitality and mixed-use environments. Reporting to the Operations Director you will act as a senior ambassador for the business fostering strong client relationships and delivering continuous improvement across all contracts.
A full UK driving licence and flexibility to travel across the region is essential.
Main Responsibilities:
- Provide strategic operational and commercial leadership across multiple security and cleaning contracts.
- Oversee delivery of all soft services including security guarding CCTV control rooms cleaning housekeeping and concierge services.
- Ensure high standards of service delivery aligned with SLAs KPIs and client expectations.
- Lead contract performance through audits reporting and continuous improvement initiatives.
- Manage incidents escalations and business continuity across all sites.
- Ensure compliance with all relevant legislation including Health & Safety SIA regulations GDPR and COSHH.
- Develop and maintain risk assessments assignment instructions and governance frameworks.
- Take ownership of regional P&L performance managing budgets labour costs and contract profitability.
- Support contract renewals bids and mobilisation of new business opportunities.
- Build and maintain strong relationships with clients stakeholders landlords and managing agents.
- Act as the escalation point for key client issues and lead KPI and performance review meetings.
- Lead coach and develop high-performing teams across multiple locations.
- Ensure effective recruitment onboarding training and succession planning in partnership with our Recruitment Team.
- Manage performance disciplinaries and employee relations in partnership with HR.
- Ensure effective workforce planning rostering and service resilience across all sites.
- Produce and review operational reports KPI dashboards and compliance documentation.
Requirements
- Proven experience managing large multi-site operations within security and/or cleaning sectors.
- Experience within retail commercial or mixed-use environments is highly desirable.
- Strong leadership and people management skills with the ability to motivate and develop teams.
- Proven ability to manage budgets and P&L performance in a commercial environment.
- Excellent communication and stakeholder engagement skills.
- Strong problem-solving ability with a proactive and solutions-focused mindset.
- In-depth knowledge of compliance including SIA standards Health & Safety and cleaning regulations (COSHH).
- Proficiency in Microsoft 365 (Outlook Word Excel PowerPoint) and workforce systems such as Timegate Zoho and Partner System.
- Experience in recruitment disciplinary processes appraisals and risk management.
- Minimum 5 years management experience in a relevant sector.
- Full UK driving licence and willingness to travel.
- SIA Licence desirable but not essential.
- Eligible to work in the UK with a full 5-year checkable employment history.
Benefits
- Company Car or Car allowance
- Laptop and mobile phone
- 25 days holiday per annum 8 bank holidays
- Access to a range of nationally recognised courses to support career development via the Anchor Academy
- Auto Enrolment Pension
- Stream access to pay as you earn it
- Cycle to Work Scheme available
- Free Employee Assistance Programme 24/7 including counselling support
- Hospital Saturday Fund
- Reward and Recognition awards
Whats Next
If you think you have what it takes APPLY NOW and well be in touch.
Other companies may call this role: Regional Operations Manager Area Manager Service Delivery Manager Facilities Manager Soft Services Manager Operations Manager Multi-Site Manager Security & Cleaning Manager Portfolio Manager Client Services Manager Regional Manager
Required Skills:
Proven experience managing large multi-site operations within security and/or cleaning sectors. Experience within retail commercial or mixed-use environments is highly desirable. Strong leadership and people management skills with the ability to motivate and develop teams. Proven ability to manage budgets and P&L performance in a commercial environment. Excellent communication and stakeholder engagement skills. Strong problem-solving ability with a proactive and solutions-focused -depth knowledge of compliance including SIA standards Health & Safety and cleaning regulations (COSHH). Proficiency in Microsoft 365 (Outlook Word Excel PowerPoint) and workforce systems such as Timegate Zoho and Partner System. Experience in recruitment disciplinary processes appraisals and risk management. Minimum 5 years management experience in a relevant sector. Full UK driving licence and willingness to travel. SIA Licence desirable but not essential. Eligible to work in the UK with a full 5-year checkable employment history.
