Regional Operations Manager

Retail Operations Manager North East

Contract: 6 Month Contract

Shift pattern: Weekend and Weekday working 37.5 Hour Contract

Closing date: 17thAugust2026

Recruitment Partner: Laura Bradley

Regional Operations Manageris an exciting opportunity to play a pivotal role in driving operational excellence across our stores in the North East. This is aregional field-based roleworking in partnership with the Regional Manager to improve operational performanceembedhigh standardsand support stores to deliver the best possible customer and colleague experience.

Werelooking for a highly operationalanalyticaland commercially minded leader who thrives on improving performance coachingteamsand using data and insight to drive continuous in close partnership with the Regional Manager to deliver operational priorities ensure exceptional customer experiences andmaintainhigh standardsof compliance across the region.

About the role

Reporting to the Regional Manageryoullsupport stores across a defined geographical region and will:

• Lead the operational excellence and loss agenda across the region.

• Analyse operational and commercial performance data toidentifytrendsrisksand opportunities translating insight into clear action plans.

• Coach and support Store Leaders to improve operational performancecomplianceand customer experience.

• Drive consistency and delivery of operational standardspoliciesand compliance measures across all stores.

• Partner with the Regional Manager to support customer complaints and employee relations matters.

• Ensure clinic deployment across the region is optimised to maximise customer access and operational efficiency.

• Regularly visit stores toidentifyopportunities to improve operational effectivenessproductivityand colleague engagement.

• Monitor key performance indicators ensuring actions are taken to improve performance whererequired.

• Ensure all storesoperatesafely legally and in line with company policies and regulatory requirements.

• Share best practice across the region embedding a culture of continuous improvement and operational excellence.

Whatyoullneed to have

Werelooking for someone who candemonstrate:

• Experience in a multi-site retailhealthcareor customer-facing operational leadership role.

• A strong operational mindset with the ability to balance day-to-day priorities alongside longer-term improvements.

• Excellent analytical skills with confidence interpreting dataidentifyingtrendsand making evidence-based decisions.

• Experience coaching and developing leaders to improve performance.

• Strong knowledge of operational compliance and delivering consistentlyhigh standards.

• Experience supporting employee relations and customer escalations.

• Excellent communicationinfluencingand stakeholder management skills.

• The ability to work independently prioritise effectively and manage a varied workload.

• Flexibility to travel extensively across Western England and South Wales.

It would be great if you also have

The following are desirable rather than essential and we welcome applications from candidates who candemonstratetransferable skills and experience:

• Experience within opticshealthcareor another regulated retail environment.

• Experience leading loss prevention or stock protection initiatives.

• Knowledge of clinic or appointment-based operational planning.

Our benefits

• Boots Retirement Savings Plan

• Discretionary annual bonus

• Generous employee discounts

• Enhanced maternitypaternityand adoption leave plus a gift card for colleagues expecting or adopting a child

• Flexible benefits scheme

• Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme

We offer a wide range ofadditionalbenefits to suit your lifestyle. Find out more at Exclusions may apply and benefits are available for eligible roles only.

Why Boots Opticians

At Boots Opticians we foster an inclusive working environment where everyone can be themselves and reach their full about developing our colleagues embracingdiversityand creating opportunities to make a real difference for our customers and communities.

Whatsnext

Where this role is advertised as full-timewerehappy to discuss part-time and job share opportunities during the recruitment process. If you require any adjustments to support you through the application or interview processwellwork with you to ensureyoureable to perform at your best.

We hope to hear from you soon.
Be brilliant with Boots.