Regional Manager

When Anita Roddick founded The Body Shop in 1976 she had a vision. Business as a force for good thats us. Over 40 years later were proud to be pioneering cruelty-free beauty every step of the way. Were the original ethical beauty brand. Weve got a thing for empowering people and enriching our planet. Were all about keeping it real in every way possible. Our activist roots remain a huge part of everything we do from our iconic window posters to our vegetarian products to our infamous campaigns. Were never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic social and environmental impact. Were fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us and we need someone whos not afraid to mix things up.

We are looking for an experienced Regional Manager to lead a region of approximately 2530 stores across London Essex and Kent. This is a high-impact leadership role with accountability for sales performance profitability customer experience people development operational excellence and brand execution. Reporting to the Head of Retail youll play a key role in delivering sustainable growth by creating a high-performing retail operation that balances commercial success exceptional customer experiences and strong people leadership in a fast-paced omnichannel environment.

As Regional Manager youll lead and inspire a network of Store Managers creating a culture of accountability engagement and high performance across your region.

Key responsibilities include:

• Leading coaching and developing Store Managers to build strong leadership capability and succession pipelines.
• Driving sustainable sales growth and profitability by identifying commercial opportunities analysing performance and implementing effective action plans.
• Championing exceptional customer experiences through consistent service standards brand storytelling and flawless execution of campaigns and launches.
• Taking ownership of regional performance across sales profit payroll productivity compliance shrinkage and customer metrics.
• Conducting purposeful store visits to review performance coach leaders identify opportunities and remove barriers to success.
• Building strong inclusive and engaged teams through coaching recognition and effective performance management.
• Developing strong partnerships with Head Office functions and key stakeholders to align priorities and support wider business objectives.
• Leading regional projects trials and initiatives providing insight and recommendations to support business growth.
• Ensuring consistent execution of omnichannel priorities supporting connected customer journeys and seamless service delivery.
• Leading change effectively embedding new ways of working while maintaining operational discipline compliance and health and safety standards.

Were looking for a commercially minded and people-focused retail leader who can inspire teams drive performance and lead through change.

Youll bring:

• Proven success in a senior multi-site retail leadership role ideally within beauty skincare cosmetics or a customer-led speciality retail environment.
• Experience leading through others across a large store portfolio of 2530 stores or a comparable scale.
• A strong track record of building high-performing teams and developing leadership capability.
• Excellent commercial and financial acumen with the ability to interpret data identify trends and translate insight into action.
• Strong stakeholder management and influencing skills with the ability to build credibility and alignment across functions.
• Confidence and resilience in leading change within a fast-paced retail environment.
• Experience working within an omnichannel retail business and understanding how stores contribute to connected customer journeys and commercial success.

Measures of Success:

• Lead by example and foster a culture of ownership accountability and high performance.
• Balance customer people and commercial priorities with a business-wide mindset.
• Build trust through collaboration influence and clear decision-making.
• Use insight and sound judgement to make commercially balanced decisions.
• Coach support and challenge others to unlock potential and raise performance.
• Embrace change with agility positivity and a solutions-focused approach.