Regional Customer Service Coordinator

We are currently looking for a Regional Customer Service Coordinator to join the team within our Exeter (Devon) Community Equipment Service Centre. Day to day you will handle calls from our service users family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. Youll be working as part of an engaged and motivated team for a company committed to reward and recognition for a job well done.

As a healthcare equipment provider Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds hoists and pressure care equipment.

The Role:

• Assist and manage incoming calls answering any queries in a timely and professional manner
• Coordinating orders to be delivered installed and collected by our Driver Technicians
• Order analysis by checking and identifying any errors made on online orders
• Invoicing and entering of orders via the online system
• General administration that supports daily activities and duties

What are we looking for

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

What can we offer you

• An annual salary of 26436.80
• Wednesday to Sunday 08:00 - 18:00 40 Hours - Rotating Shift
• 33 days holiday (including bank holidays) plus optional 5 days unpaid
• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200 exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values CARES remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. Youll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users lives

Socially responsible ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure and Social Media Screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age gender race colour religion disability or sexual orientation and we will gladly accept applications from all sections of the community.

Required Experience:

IC