Regional Customer Care Lead

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Leica Biosystems one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

At Leica Biosystems were not just shaping the future of cancer diagnostics were transforming lives. Our mission of Advancing Cancer Diagnostics Improving Lives is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis we empower clinicians with innovative reliable solutions so they can give patients timely accurate answers when they need them most. When you join Leica Biosystems youre not just taking a job; youre becoming part of a passionate team that knows every moment matters when it comes to cancer. Youll help develop diagnostic solutions that turn anxiety into answers and aid the acceleration of next-generation life-changing therapies. Surrounded by a diverse and collaborative global community youll be inspired each day to stretch grow and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Regional Customer Care Lead serves as the primary regional point of contact for customer and internal inquiries acting as the key link between local markets and the Global Customer Care Centre of Excellence (CoE). This role also supports customer communications escalations order fulfilment and installation activities while partnering across Sales Service Contracts Supply Chain Logistics and Finance to ensure timely issue resolution operational continuity and seamless customer experience.

This position reports to the Regional Customer Care Leader and supports the UKI and EMEA region.

In this role you will have the opportunity to:

• Serve as the primary point of contact for regional customers and internal inquiries during local business hours providing timely updates issue resolution support and escalation management partnering closely with the Global Customer Care CoE to ensure seamless coordination while maintaining local market responsiveness proving support in local language and customer engagement.

• Coordinate activities between Sales Service Contracts Supply Chain Finance Logistics and local market teams to drive aligned customer support and issue resolution. Own escalation intake triage follow-up and regional coverage during holidays or operational gaps to maintain customer service continuity.

• Provide regional insights into customer feedback sales concerns recurring issues and process improvement opportunities to enhance customer experience.

The essential requirements of the job include

• Bachelors degree or equivalent experience in customer care or customer experience.

• Clear understanding of essential Customer Care processes and tools (CRM platforms) to include customer escalation resolution.

• Ability to build effective relationships inside and outside the organization work effectively in a matrix structure remain accountable for business results.

Travel Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel 5% including overnight travel for workshops

It would be a plus if you also possess previous experience in:

• Experience with DBS tools including PSP Kaizen and Standard Work.

• Fluency in English and at least one additional European language

• Experience inLifeSciencesMedicalDevices orDiagnostics industry

Leica Biosystems a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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