Recruitment Delivery Manager
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Job Summary
Overview
Recruitment Delivery Manager
Location: Gateshead (Hybrid)
Contract: permanent & full-time
Salary: 35 - 40k DOE
Great Benefits
Job Summary / Overview
Were looking for a results-driven Recruitment Delivery Manager to lead and optimise high-volume recruitment delivery within our Public Sector operations. This role is central to ensuring recruitment excellence managing a high-performing team and collaborating with sourcing and operational leaders to deliver quality hires at scale.
Youll be responsible for driving strategy reducing dropouts and early attrition and engaging in high-level conversations that shape the future of our talent delivery within your sector of the business. A key part of the role is developing and growing our Social Value recruitment strategy creating sustainable talent pipelines that deliver long-term value for both our clients and the communities we serve.
This isnt just about filling vacanciesits about creating sustainable recruitment solutions that make a real impact on communities while delivering exceptional outcomes for our clients.
The role requires you to be on site a minimum of three days per week in either our Gateshead or Manchester office.
Key Responsibilities and Accountabilities
People Leadership & Team Management
Lead coach and develop a team of recruiters and coordinators to meet volume hiring targets.
Foster a culture of accountability performance and continuous improvement.
Conduct regular performance reviews and support career development.
Recruitment Strategy & Execution
Own the end-to-end delivery of recruitment campaigns across multiple sites and functions.
Collaborate with the Sourcing Manager Director of Recruitment and operational partners/hiring managers to align candidate pipelines with business needs.
Monitor recruitment KPIs and SLAs ensuring timely high-quality delivery.
Social Value Recruiting
Develop relationships with key strategic social value partners expanding these across our key locations and where appropriate nationally.
Use data and analytics in partnership with MI and the operational team to deliver targeted recruitment initiatives cultivating accountability with partners to drive growth and long-term success.
Create partnership agreements and lead monthly and quarterly reviews to evaluate performance strengthen relationships and identify opportunities for continuous improvement.
Build and scale talent pipelines through social value partnerships community organisations education providers and employment initiatives.
Stakeholder Engagement
Partner with operational leaders to forecast hiring needs and tailor recruitment strategies.
Act as a trusted advisor in workforce planning talent trends and market insights.
Lead high-level conversations with senior stakeholders to influence recruitment outcomes.
Quality & Attrition Management
Implement strategies to improve candidate experience reduce dropout and minimise early 30 60 and 90-day attrition.
Analyse data to identify trends and root causes of attrition implementing corrective actions where required.
Ensure quality of hire through robust assessment and selection processes delivering both the volume and quality required across campaigns.
What Youll Bring Essential Criteria
Proven experience managing high-volume recruitment in a BPO or similarly fast-paced environment.
A proven track record of delivering high-volume recruitment programmes at pace.
Consistently achieving fulfilment targets without compromising quality.
Experience managing cost per hire through innovative and sustainable sourcing strategies.
Strong leadership and stakeholder management skills.
A data-driven mindset with experience using key metrics to drive performance.
Excellent communication and influencing skills at all levels.
Passion for delivering quality hires and improving candidate outcomes.
Passion for developing a robust Social Value strategy and building effective sourcing partnerships that deliver measurable results.
What Youll Get
A pivotal role in shaping recruitment delivery across our Public Sector operations.
Opportunities to innovate and lead strategic initiatives.
A collaborative high-energy culture focused on impact and excellence.
If youre commercially minded data-driven passionate about social value and know how to build recruitment partnerships that deliver results wed love to hear from you.
To apply please send CV and covering letter detailing how you meet the essential criteria to by 10th August 2026
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Required Experience:
Manager
About Company
Teleperformance offers you a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective.
