Recovery Manager

Role Purpose

The Recovery Manager working with the Strategic Assurance Senior Recovery Manager the owning Project/Programme Manager Delivery Leads and company Subject Matter Experts (SMEs) is responsible for supporting the stabilisation recovery and successful delivery of challenged or underperforming IT-led programmes and projects.

The role focuses on identifying delivery risks issues and root causes using Endava Early Warning Indicator (EWI) data built into reporting mechanisms supporting corrective actions improving governance and controls and helping projects return to agreed scope schedule budget quality and business outcome expectations.

The role is also responsible for leveraging AI-enabled delivery assurance and intelligent recovery tooling to accelerate diagnosis improve recovery decision quality and identify emerging delivery risks to enhance recovery execution effectiveness.

The role supports the Strategic Assurance Senior Recovery Manager and the VMO in strengthening delivery confidence by applying consistent governance controls recovery playbooks and Early Warning Indicator insights.

This role requires strong project delivery experience stakeholder management capability delivery governance understanding and the ability to operate effectively within high-pressure and fast-changing IT transformation environments.

Key Responsibilities

Working with the Strategic Assurance Senior Recovery Manager and the owning project/programme manager to ensure rigorous recovery practices are implemented and adhered to in addition to the following:

Project Recovery & Stabilisation

• Support recovery activities for critical IT programmes and projects experiencing delivery budget governance or operational challenges.
• Conduct project health checks using the Value Management Office (VMO) EWI framework to identify root causes of failure or underperformance.
• Assist with the development of and utilise AI-assisted analysis techniques to identify delivery patterns emerging risks dependency failures stakeholder sentiment indicators and probable root causes across project data governance artefacts financial reporting and operational metrics.
• Develop and implement recovery plans utilising defined recovery playbooks with clear actions timelines dependencies ownership milestones risk mitigation strategies and governance controls.
• Monitor recovery activities and track progress against agreed recovery objectives recovery milestones and measurable outcomes.
• Help re-establish delivery discipline accountability and reporting mechanisms across recovery workstreams.
• Support the establishment and use of a company-wide pool of SMEs to be brought into project/programme recovery activities as necessary.

Delivery Management

• Coordinate project recovery workstreams across business technology supplier and operational teams.
• Support prioritisation and decision-making across business and technology stakeholders escalating decisions where senior intervention is required.
• Ensure delivery plans are realistic achievable and aligned with project objectives business outcomes and technical delivery capabilities.
• Manage risks issues dependencies actions and escalations throughout the recovery lifecycle.
• Support the management of complex dependencies across multiple workstreams and suppliers

Governance & Reporting

• Apply the VMO Early Warning Indicator framework to assess delivery health identify control weaknesses and support timely intervention or recovery action.
• Establish and maintain fit-for-purpose recovery governance including recovery boards cadence decision forums escalation paths and reporting routines.
• Ensure recovery plans are governed through clear entry and exit criteria measurable recovery milestones ownership and evidence-based progress tracking.
• Maintain RAID logs recovery dashboards action trackers decision logs and programme documentation.
• Support steering committees and governance forums with clear reporting analysis and evidence-based recommendations.
• Support compliance with Strategic Deal delivery standards VMO assurance expectations regulatory requirements audit commitments and client governance obligations.
• Capture governance and control lessons from recovery engagements and feed them back into VMO delivery assurance and recovery frameworks

Stakeholder Management

• Build effective working relationships with project sponsors delivery teams suppliers SMEs and business stakeholders.
• Communicate recovery progress delivery risks key decisions and forecast outcomes clearly accurately and professionally.
• Support stakeholder alignment and facilitate resolution of delivery challenges across competing priorities.
• Escalate material risks decisions conflicts or constraints to the Strategic Assurance Senior Recovery Manager and relevant governance forums.

Commercial & Financial Support

• Support the VMO Strategic Assurance Senior Recovery Manager Project/Programme Manager and Finance teams in identifying financial risks recovery trade-offs and areas requiring decision.
• Support budget tracking cost control financial recovery activity supplier performance management and remediation activities.
• Contribute to resource planning delivery forecasting and assessment of budget or commercial impacts on recovery plans.
• Escalate commercial or financial constraints that may affect recovery outcomes delivery confidence or stakeholder commitments.

Team Collaboration

• Work collaboratively across delivery architecture engineering operations finance commercial and business functions.
• Support knowledge sharing and continuous improvement initiatives across recovery and assurance communities.
• Mentor junior project managers coordinators or delivery team members where appropriate.
• Foster a culture of accountability collaboration transparency and delivery excellence.

Continuous Improvement

• Capture lessons learned from recovery engagements.
• Contribute to improvements in project recovery methodologies recovery playbooks governance models organisational project management maturity and operating models.
• Support development of organisational delivery recovery and assurance capabilities.

Key Success Metrics

• Progress against agreed project recovery milestones and recovery action plans.
• Reduction in critical risks issues escalations and unresolved dependencies.
• Improved delivery confidence and governance compliance evidenced through clearer controls reporting and decision-making.
• Achievement of agreed revised scope milestones budget quality risk position and business objectives.
• Recovery actions completed within agreed timeframes with clear ownership and measurable outcomes.
• Improved accuracy transparency and evidence base of project status reporting aligned to VMO reporting standards.
• Stakeholder satisfaction engagement and confidence in recovery progress

Experience

• 5 years experience in IT project or programme delivery environments.
• Experience supporting recovery or turnaround activities for challenged technology projects.
• Experience working on IT transformation initiatives such as:
  • Infrastructure upgrades
  • Cloud migrations
  • Application implementations
  • Cybersecurity initiatives
  • Digital transformation programmes
• Experience operating within structured project delivery environments.
• Familiarity with supplier and stakeholder management.

Essential Skills and Core Competencies

Project delivery

• Good understanding of project and programme management methodologies.
• Experience working within Agile Waterfall or Hybrid delivery models.
• Strong risk issue dependency and action management capability.
• Ability to support delivery recovery planning tracking coordination and execution

Organisation & Planning

• Strong planning tracking and coordination capability.
• Attention to detail and ability to manage multiple priorities simultaneously.
• Ability to maintain high-quality recovery documentation dashboards RAID logs and action tracker

Commercial Awareness

• Understanding of project financial management supplier governance and cost-control disciplines.
• Ability to identify financial or commercial risks and escalate constraints that may affect recovery outcomes.

Delivery & Recovery Expertise

• Good project management capability.
• Understanding of delivery methodologies:
  • Agile
  • Waterfall
  • Hybrid delivery models
• Strong risk and issue management expertise.

Communication

• Strong written and verbal communication skills.
• Ability to engage effectively with technical and non-technical stakeholders.
• Strong facilitation and coordination skills.

Problem Solving

• Analytical and structured approach to identifying and resolving delivery issues.
• Ability to prioritise and work effectively under pressure.

Desirable

AI-Enabled Delivery Assurance

• Identify opportunities to apply AI-enabled assurance and recovery techniques
• Exposure to or experience applying AI-enabled tooling to programme assurance recovery analysis governance reporting or delivery forecasting.
• Ability to critically interpret AI-generated insights and translate into actionable recovery decisions.
• Understanding of responsible AI governance considerations within programme delivery environments.

Qualifications :

Essential

• Degree in Information Technology Business or related discipline or equivalent experience.
• PRINCE2 Foundation/Practitioner PMP or equivalent project management certification.

Desirable

• Agile certification (Scrum AgilePM SAFe).
• ITIL Foundation certification.
• Change management exposure or certification.
• Knowledge and adoption of AI driven recovery process and procedures

Personal Attributes

• Calm and resilient under pressure.
• Proactive and solutions-oriented.
• Strong sense of accountability and ownership.
• Collaborative and adaptable.
• Results-focused with strong attention to detail.

Typical Project Environments

• Enterprise IT transformation
• Cloud migration programmes
• Infrastructure modernisation
• ERP and CRM implementations
• Cybersecurity remediation
• Public sector digital initiatives
• Financial services technology programmes

Additional Information :

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package share plan company performance bonuses value-based recognition awards referral bonus;   
• Career Development: Career coaching global career opportunities non-linear career paths internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions pass-it-on sessions workshops conferences;
• Work-Life Balance: Hybrid work and flexible working hours employee assistance programme;
• Health: Global internal wellbeing programme access to wellbeing apps;
• Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.

At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectivesbecause we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.

Remote Work :

No

Employment Type :

Full-time