Receptionist

Grange Veterinary Surgery Norton (TS20 2QL)
Permanent 28.5 Hours per Week
Salary: 18095.22

Join Our Friendly Veterinary Team

Grange Veterinary Surgery is looking for a friendly organised and compassionate Receptionist to join our busy small animal practice in Norton.

As the first point of contact for our clients and their pets youll play a key role in delivering excellent customer service while supporting our clinical team in a fast-paced environment.

About the Role

Key duties include:

• Welcoming clients and pets to the practice
• Managing telephone enquiries and booking appointments
• Handling payments and discussing treatment costs
• Promoting our Pet Health Plan
• Processing insurance claims and general administration
• Managing emails filing and record keeping
• Supporting vets and nurses with administrative tasks
• Dispensing medication in line with practice procedures
• Maintaining a clean and professional reception area

About You

Were looking for someone who:

• Has experience in a customer-facing role ideally within a busy environment
• Is confident discussing financial matters with clients
• Has strong communication and organisation skills
• Is comfortable using computer systems
• Remains calm and professional during emotional or challenging situations
• Is flexible and enjoys working as part of a supportive team

Working Pattern

• 28.5 hours per week
• Monday to Friday
• Saturday mornings on a rota basis

About Us

Grange Veterinary Surgery is a well-established and recently refurbished small animal practice with modern facilities including separate dog and cat wards digital x-ray ultrasound dental facilities and spacious consultation rooms.

Our experienced team consists of 4 vets 4 RVNs and 4 receptionists creating a friendly and collaborative working environment.

Benefits

• 6 weeks holiday including bank holidays
• Enhanced sick pay
• Wellbeing room and practice garden
• Convenient parking
• Training and development including BVRA courses
• Friendly approachable team culture

If youre passionate about customer service and would like to be part of a supportive veterinary team wed love to hear from you.

Interested

To find out more about this opportunity or to apply please get in touch with:

Zoe Campbell
Practice Manager

If youre passionate about customer service and would like to be part of a supportive veterinary team wed love to hear from you.

We reserve the right to close this vacancy early should a suitable candidate be found.

Required Experience:

Junior IC