Receptionist Head Office

Join our Helpdesk Team and make a lasting first impression!

In the morning you could be welcoming the trustees to the monthly board meeting in the afternoon you could be supporting our community pantry project and making a difference in the lives of people accessing our services.

You will be joining our Community Based Services team whilst supporting our frontline service in this essential receptionist/helpdesk role.

If youre looking for a role where no two days are the same this could be the role for you!

Could this be you

Being part of a reception team covering Mondays and Fridays 9am -5pm your focus will be to oversee our Head Office reception ensuring a presentable and welcoming environment. Youll be responsible for greeting visitors and people accessing CCP services.

Organisational skills are a must as youll be coordinating meeting room diaries and ensuring the rooms are prepared for use. Youll also help to support our Community Pantry by receiving and processing donations managing the flow of Pantry visitors through reception and signposting to external agencies if required.

Youll have great communication skills to answer and transfer incoming telephone calls. Youll maintain confidentiality and security on the Helpdesk and ensure Health and Safety requirements are adhered to.

We welcome and encourage applications from everyone regardless of age disability gender ethnicity religion and sexual orientation. We are facing diverse problems so we need diverse people to tackle them.

If you dont tick every single box but feel passionate about this role we still encourage you to apply. You might be exactly who we need!

About Us

Established in 1989 CCP is a registered charity propelled by an unwavering commitment to addressing homelessness family breakdown and social exclusion. Over the years weve made tangible impacts in communities across Gloucestershire Worcestershire Herefordshire South Gloucestershire Bristol Wiltshire Dorset and Devon.

CCP is committed to your progression. With comprehensive training a range of benefits and a welcoming workplace youll join a community of seasoned professionals who are genuinely excited about supporting your progress. Were an Investors in People Gold accredited employer committed to making the workplace better for you.

We look for people who embody our SPIRIT values:

• Showing gratitude and appreciation of others
• Demonstrating personal and professional pride
• Integrity is everything
• Reflect and learn
• Continuous improvement
• Take your best self wherever you go

Come and join a charity focused on people rather than profit click apply now!

Position:Receptionist - Head Office (1135)

Hours:Part-time 15 hours per week (Mondays and Fridays)

Contract:Permanent

Location:Cheltenham

Pay:10492 pa (26230 FTE - Band A)

Closing Date:28th September 2026 -CCP reserves the right to close the job advert early if needed.

CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Our robust Safeguarding Policy guides our recruitment process. We adopt a consistent and thorough process of safer recruitment to ensure that people who are unsuitable to work with children young people and adults are prevented from doing so.

We believe in the rehabilitative power of employment and working toward a purpose so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checksand alsoan enhanced check by the Disclosure & Barring Services paid for by CCP.

Please review the attached job attachments for further insights.

^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing additional holidays is capped at 5 per year.

^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. Youll need awell-maintained vehicle with valid tax MOT andInsurance covering business use.

INDMP

Required Experience:

Junior IC