Receptionist
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Job Summary
Receptionist Cambridge Customer Service Administration Private Hospital Permanent Full-time
Spire Cambridge Lea Hospital are currently looking to recruit an experienced Receptionist to join the team. You will be a first point of contact at the hospital for patients so will politely and courteously register and direct patients consultants and hospital teams as required in a proactive warm professional and caring manner.
Duties and Responsibilities
- Welcoming registering including the accurate collection of credit card details and patient information.
- Directing patients consultants and hospital teams as required to the hospital in a warm professional and caring manner and in such a way as to provide confidence.
- Compliance with NHS forms and processes.
- Processing in-patient/out-patient charges.
- Cash handling strictly within the parameters of the Handling Cash Policy.
- Discharge of patients onto computer system ensuring accuracy of all information.
- Manage the hospital switchboard in a professional and efficient manner ensuring all calls or enquiries are responded to in a timely manner.
- Undertake various clerical duties including checking of bed status reports ordering and distribution of newspapers including badges for visitors booking taxis.
Who were looking for
- A personable individual with the ability to work on own initiative as well as part of a team
- Good basic PC skills including Word Excel and Outlook
- Excellent customer service skills
- High degree of accuracy in administration
- Great communication skills at all levels
- Experience in a customer service environment
- Experience with information management systems
- Switchboard experience
Working Hours: Full-time 37.5 hours per week - working on a rota basis. Our receptions are open from 06:30 21:00 so will be a variation of shifts with 1 in 4 weekend cover required.
Contract Type: Permanent
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- Spire for you reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Free off-site parking for staff
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; its their dedication warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications this date may be brought forward so please submit your application as soon as possible.
For usits more than just treating patients; its about looking after people.
About Us
Spire Healthcare is a leading independent healthcare group in the United Kingdom running 38 hospitals and over 50 clinics across England Wales and Scotland. It provides diagnostics inpatient day case and outpatient care operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health musculoskeletal and dermatological services.
We have achieved our market leading position because of our Purpose which is to make a positive difference to peoples lives through outstanding personalised care. Everyone at Spire is aligned to this purpose which underpins a culture of respect inclusion passion and collaboration across our business enabling us to achieve more than 98% of our hospitals being rated Good or Outstanding by the Regulators; these are sector leading standards.
Required Experience:
Junior IC
About Company
Experts In Private Healthcare. Over 3,700 Consultants and 38 Award Winning Private Hospitals · Long Visiting Hours · Wide Range of Treatments
