Receptionist

Charlotte House is a beautiful care home located in Bebington The Wirral. Charlotte House offers Residential Respite Dementia Nursing Palliative and Day Care for adults in bright comfortable surroundings. High-quality person-centred care forms the foundation of everything we do at Charlotte House. Our highly trained and experienced team of professional carers are dedicated to ensuring the physical mental and spiritual wellbeing of residents. They do this through robust personalised care plans that take into consideration individual interests hobbies dietary preferences and health needs. At Charlotte House youll discover beautifully furnished ensuite bedrooms and state-of-the-art shared spaces to encourage a vibrant social atmosphere. Day-to-day life includes a schedule of engaging activities formed in collaboration with residents a daily menu of restaurant-style meals prepared by our on-site chefs and a whole lot of community spirit and laughter. The home reflects the Lovett Care vision of providing the highest standards of safety comfort and care. We invest in the latest technology and offer a purposeful programme of daily activity and gentle exercise to enhance the experience care and wellbeing of our residents. All team members are hand selected for their warmth and passion; they have a full induction and ongoing training from our in-house trainers. Across Lovett Care all of our staff are paid the national minimum wage or above.

We are seeking to appoint a kind caring and organised Receptionist join our team. To provide an efficient receptionist service ensuring that residents guests and all visitors to the home are treated courteously and efficiently at all times. We have a 22.5 hours contract available with an hourly rate of 13.00 Shift times are 0900-1700 with alternate weekend (Saturday and Sunday) working.

Role Responsibilities:

• Provision of an inviting and welcoming reception service to visitors ensuring security is maintained at all times including the maintenance of the visitors signing in records.
• Deal with prospective residents and their families who are enquiring about the home and show prospective residents and their families/carers around the home.
• Provide a receptionist service including answering telephone calls dealing with enquiries and transferring calls to the appropriate department or person.
• To provide support to the Home Administrator as and when required.

Skills and experience required:

• A welcoming and approachable attitude is essential.
• A well organised approach maintaining a tidy environment and a helpful attitude are essential.
• The ability to build positive relationships with residents relatives staff and other visitors to the home is essential.
• Good time management skills are essential.
• Ability to work as part of a team to make sure the administration and receptionist department runs smoothly is essential.

The Benefits

• Opportunities to progress through our career paths into more senior and management roles
• 5.6 weeks annual leave per annum
• Paid DBS
• Uniform provided
• Paid training
• Refer a friend referral schemefor the following roles only Registered Nurse Team Leader / Senior Care Assistant and Care Assistant
• Excellent induction programme for new starters
• A rewarding career with lots of opportunities to progress within the company
• Ongoing support and training for nationally recognised qualifications
• A competitive rate of pay
• Cycle to work scheme
• Wellbeing programmes
• Recognition awards employee of the month and golden tickets
• Ongoing career development
• Travel plan walk or ride a bike and get a free meal that day
• Pension scheme
• EarlyPay- access to your money as you earn (pay advance)

About Lovett Care

At Lovett we believe our elders deserve more. Not out of duty or pity but because theyve earned it and because the good life doesnt stop at 80 90 or 100. We believe in moreMore dignity in everyday care. More respect in every interaction. More friendship joy and belonging. More moments that matter. Our homes arent waiting rooms. Theyre communities where people thrive where days are full of possibility voices are heard and the wonder of people shines through in every conversation every shared meal every burst of laughter down the hall. When you choose Lovett youre choosing a place that sees your loved one as we see our own elders: as people who still have everything to give and everything to gain. We are Lovett. We believe in more for our elders.

This position is subject to a DBS check

Required Experience:

Junior IC