Reception Team Member
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Job Summary
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace health & wellbeing sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Nestled in the vibrant heart of East Londons Royal Docks the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport this contemporary hotel boasts 210 stylish rooms blending comfort with luxury and caters to both business and leisure guests alike.
Our facilities includeFremantle Bar & Kitchena chic restaurant serving modern cuisine and our on-site gym complete with a heated indoor pool perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work where your energy and enthusiasm will be valued in a dynamic team atmosphere. If youre looking to grow in a bustling environment with a commitment to exceptional guest experiences join us!
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An extra days holiday for your birthday
- Enhanced Maternity adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over 1000 per year
And much much more!
A DAY IN THE LIFE OF A FRONT OFFICE COORDINATOR AT CROWNE PLAZA DOCKLANDS
What youll be doing...
Reporting to the Front Office Manager you can expect your working day to include the following.
Acts as the central administrative andcoordination support for the Front Office department liaising withHousekeeping Reservations Finance Food & Beverage Maintenance and otherdepartments to ensure Front Office requests guest requirements anddepartmental priorities are communicated and completed efficiently.
Department Administration
Coordinate the day-to-day administrativefunctions of the Front Office department ensuring all records trackers anddocumentation are maintained accurately and within required timescales.
Support the Front Office leadership teamwith departmental reporting correspondence payroll administration trainingrecords and document management.
Maintain organised filing systemsdepartmental records and operational documentation in accordance with companypolicies.
Purchasing &Purchase Orders
Raise and monitor departmental purchaseorders ensuring requests are processed accurately and in a timely manner.
Liaise with suppliers and the Financedepartment regarding orders invoices and outstanding deliveries.
Support the monitoring of departmentalexpenditure through accurate purchasing administration.
Stationery &Stock Control
Maintain appropriate stock levels ofFront Office stationery guest supplies key wallets registration cards andoperational consumables.
Coordinate departmental stock orderingand conduct regular stock checks to ensure adequate supplies are available.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of A Front Office Coordinator you will need the following qualities and skills.
The ideal candidate is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wonderous experience for everyone. Communicate well with others has excellent customer focus organisation and methodical approach is paramount with this role for the team and the hotel to be successful.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. If at any point throughout our process you require reasonable adjustments please contact
Required Experience:
Junior IC
