Reception Team Leader

Reception Team Lead

Woking Hospital Customer Permanent Full Time

Up to 29000 depending on experience

37.5 hours per week completed Monday to Saturday on Rota

At Nuffield Health the UKs largest healthcare charity everything we give our patients members and customers would not be possible without you. Your passion your warmth your drive to make a difference. Whether its driving connected health helping the nation transforming experiences or building the career you want we give you the support to do it all. Join our journey. It starts with you.

We are looking for a customer-focused and motivating leader who inspires their team thrives in a fast-paced environment drives performance and delivers excellent service with empathy and professionalism to help us build a healthier nation as a Reception Team Lead at our Woking Hospital.

As our Reception Team Lead you will:

• Lead motivate and support the Reception team to consistently deliver an exceptional patient and visitor experience.
• Oversee and work within the reception function actively partaking in daily front-of-house duties including appointment booking check-in and enquiry handling.
• Act as the first point of escalation for customer queries resolving issues promptly and professionally.
• Manage rota planning staffing levels and performance to maintain seamless service delivery.
• Collaborate with clinical and operational teams to optimise patient flow and service efficiency.
• Drive continuous improvement in customer service standards processes and team development.
• Attend meetings and represent the Reception team as a Head of Department.

Helping you feel good.

We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. Here you can choose from a range of fitness lifestyle health and fitness wellbeing rewards such as free gym membership health assessments retail discounts and pension options. At Nuffield Health we take care of whats important to you.

Join Nuffield Health and create the future you want today.

Applications will be considered as they are received and interviews will be arranged accordingly. We reserve the right to close adverts early for example where we have received an unprecedented high volume of applications. Therefore please apply early to ensure you are considered for the post.

It starts with you.