Reception Supervisor

As a Reception Supervisor you will be in charge of ensuring all arriving guests receive greetings that align with Hilton Grand Vacations brand standards. Consistently delivering a high standard of service to improve the owners and guests stay and experience.

As a Reception Supervisor you will be in charge of ensuring all arriving guests receive greetings that align with Hilton Grand Vacations brand standards. Consistently delivering a high standard of service to improve the owners and guests stay and experience. Your key responsibilities will include:

Supporting the team on shift to deliver a wonderful pre-arrival and welcome to the resort

Ensuring all pre-arrival information is produced and communicated to guests and relevant departments in accordance with brand standards

Providing Duty Manager cover as required while maintaining a hands-on guest-facing presence

Responding to and analyzing guest feedback received via internal systems Qualtrics Trip Advisor etc. and sharing solutions with other departments

Ensuring all guests have been fully communicated with prior to arrival and their details have been accurately entered into Clarity

To fulfil this role successfully you must possess the following minimum qualifications and experience:

Previous supervisory experience in Front Office within the hotel/leisure/retail sector

Strong IT skills

Strong attention to detail

Experience in managing and developing people

Excellent guest focus interpersonal and communication skills

Accountability and resilience

Focus on ensuring a consistently high quality of customer service

Ability to work under pressure

Excellent grooming standards

Great teammate collaborative flexible fun and dynamic

At Hilton Grand Vacations we believe that our Team Members are the heart of our success. You will have the chance to work in a cooperative environment where your contributions will be appreciated and recognized. We rigorously uphold our brand standards and are committed to delivering outstanding service. Join us and be part of a team that strives to produce meaningful memories and flawless guest experiences!

Benefits Include:

Go Hilton Discounted hotel stays for Team Members Family & Friends

Incremental holiday allowance based on service

Free Leisure Club Membership (worth 500)

BUPA Dental Perks At Work and our EAP Programme Compsych