Reception Manager

Reception Manager

Salary: 30000 - 34000 DOE

Tameside Veterinary Clinic is a busy 4-site 12-vet practice looking to recruit an experienced Reception Manager to lead our reception team and help deliver an exceptional client experience across the practice.

This is an excellent opportunity for a highly skilled veterinary receptionist with line management experience to take the next step in their career within a supportive and progressive practice.

Why Join Us

• 4-site 12-vet practice
• Career progression opportunities
• Supportive team environment
• Salary of 30000 - 34000 depending on experience

Our Values

We are looking for someone who will uphold and promote our values:

Supportive Respectful Collaborative Approachable Committed

What Were Looking For

Applicants should:

• Be an experienced and highly skilled Veterinary Receptionist with a BVRA Gold Award or equivalent.
• Have previous line management experience.
• Be flexible and willing to work across our branches.
• Hold a managerial qualification with a recognised body such as CIPD CMI or ILM (desirable but not essential).

Key Responsibilities

• Create and maintain a professional and welcoming clinic environment.
• Lead and line manage the reception team including rota management and personal development reviews.
• Work closely with the senior leadership team to ensure the practice runs smoothly and efficiently.
• Play an active role in the ongoing development of the business.
• Identify and address underperformance and poor behaviour through constructive feedback.
• Maintain and promote good working practices improving efficiencies and standards across the practice.
• Deliver an exceptional client experience.
• Demonstrate commercial awareness and a solid understanding of veterinary business operations.
• Resolve customer complaints independently or in collaboration with members of the clinical team.
• Undertake additional duties as required by the Practice Manager and Clinical Directors.

If you are an experienced veterinary receptionist with strong leadership skills and a passion for delivering excellent client service we would love to hear from you.

Required Experience:

Manager