Reception Administrator

Job Description:

Receptionist / Administrator

Bupa Health Centre Guildford GU1 4HD

Permanent

Full Time 40 hours per week

Monday to Friday (plus potential occasional Saturdays)

Flexible rolling shifts (to be confirmed) 7am to 3.30pm or 9am to 5.30pm

27900 per annum plus fantastic benefits

We make health happen

At Bupa our purpose is simple helping people live longer healthier happier lives and making a better world.

As a Receptionist / Administrator within our Health Clinics team youll play a vital role in creating a positive experience for every customer who visits our centre. Youll be the welcoming face of Bupa ensuring reception and administrative activities run smoothly while supporting our clinical teams to deliver an exceptional healthcare service.

This is a varied and rewarding role where youll manage customer enquiries coordinate appointments maintain accurate records and support the end-to-end customer journey. Youll be part of a collaborative team dedicated to providing outstanding service and making health happen for our customers every day.

Youll help us make health happen by:

• Greeting and welcoming customers ensuring a professional and friendly experience from arrival through to departure.
• Managing incoming telephone calls emails and customer enquiries efficiently and professionally.
• Supporting the administration of appointments bookings amendments and cancellations across clinic systems.
• Preparing customer documentation and ensuring records are accurate and up to date.
• Processing customer payments invoices credit notes and other financial administration tasks.
• Managing customer reports results correspondence and associated follow-up activities within agreed timescales.
• Maintaining clean safe and welcoming reception and waiting areas.
• Working closely with clinical colleagues to support the customer journey and ensure excellent service delivery.
• Supporting quality standards compliance requirements audits and health and safety procedures across the centre.

Key Skills / Qualifications needed for this role:

• Previous experience in a customer service reception or administrative role.
• Strong communication and interpersonal skills with the ability to build rapport with customers and colleagues.
• Excellent organisational skills and the ability to prioritise tasks effectively in a busy environment.
• Good IT skills including experience using Microsoft Office applications.
• High levels of accuracy and attention to detail.
• Ability to work both independently and as part of a team.
• GCSE level education or equivalent.
• Knowledge of medical terminology would be advantageous but is not essential.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health from mental and physical to financial social and environmental wellbeing.

Joining Bupa in this role youll receive:

• 25 days holiday increasing through length of service with the option to buy and sell leave.
• Bupa health insurance as a benefit in kind.
• Enhanced pension plan and life insurance.
• Access to a range of health and wellbeing initiatives and benefits.

Why Bupa

Were a health insurer and provider. With no shareholders our customers are our focus.

Our people are all driven by the same purpose: helping people live longer healthier happier lives and making a better world. We make health happen by being brave caring and responsible in everything we do.

We encourage all our people to Be You at Bupa. We champion diversity and understand the importance of our people representing the communities and customers we serve. Thats why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer we offer a guaranteed interview to every disabled applicant who meets the minimum criteria for the role. Well make sure youre treated fairly and offer reasonable adjustments as part of our recruitment process to anyone who needs them.

If you have any queries on the position please feel free to reach out to for more information.

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